Area Manager of Investigations (Canada)

Luxottica; Vancouver; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading eyewear company is seeking an Area Manager of Investigations to drive Asset Protection programs. The role involves investigating critical incidents, developing relationships with law enforcement, and conducting training on organized retail crime awareness. Candidates should have at least 5 years of investigative experience and strong analytical skills. This position is located in Vancouver, Canada, and offers the opportunity to be part of a diverse and inclusive environment.

Qualifications

• Minimum of 5 years of investigative experience.
• Strong analytical and critical thinking skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Drive Asset Protection programs to safeguard merchandise and money.
• Investigate and resolve external incidents.
• Collaborate with field leaders regarding incident status.

Skills

Analytical skills

Communication skills

Attention to detail

Problem-solving

Education

Bachelor's degree or equivalent professional experience

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

GENERAL FUNCTION

The Area Manager of Investigations drives Asset Protection programs and supports the Sunglass Hut brand to safeguard the assets of merchandise, money, intellectual property, real property and the welfare of customers and associates. They will investigate and subsequently resolve external incidents deemed as critical pertaining to robberies, acts/threats of violence, burglaries, large scale shoplifting and organized retail crime.

MAJOR DUTIES AND RESPONSIBILITIES

• Partner with Regional Managers of Asset Protection (RMAP), Regional Manager of Investigations (RMI), and other field level and store associates to identify, investigate and resolve critical incidents impacting the assigned area.
• Responsible for external case identification, initiation and gathering intelligence through use of investigative resources
• Conducts follow-up investigation and coordinate with law enforcement on major incidents, including large-scale shoplifting and all other critical incidents
• Provide regular progress reports and actionable recommendations to field leadership and stakeholders.
• Maintain continuous communication with field leaders and local RMAPs/RMIs regarding incident status and resolutions.
• Leverages state/local ORC laws and coordinates with appropriate law enforcement for the effective prosecution of cases and restitution recovery
• Provides field Asset Protection associates ORC awareness training; assist store personnel with awareness training and communication standards
• Collaborate with fellow Investigations Team members to develop and enhance Brand Enforcement and Asset Protection programs.
• Conduct site visits to stores experiencing frequent ORC activity to assess additional safety/security needs and gather employee feedback.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent professional experience
• Minimum of 5 years of investigative experience
• Proven ability to work independently with minimal supervision; self-starter with a proactive and innovative mindset
• Skilled in managing challenging or volatile situations with professionalism and composure
• Strong analytical and critical thinking skills; able to exercise sound judgment grounded in investigative principles
• Excellent listening and communication skills; able to clearly and concisely articulate findings
• Highly organized with strong attention to detail, timeliness, and confidentiality
• Demonstrated ability to build effective relationships across all levels of the organization, as well as with external investigative partners and law enforcement

PREFERRED QUALIFICATIONS

• 6+ years external investigation experience with closure
• Law enforcement or ORC investigations experience
• Experience with brand enforcement investigations
• Completion of AMA, CFE or CPP courses
• Completion of interview courses such as Reid and Wicklander/Zulawski or other related Law Enforcement Training.
• Thorough knowledge of Retail Operations, Inventory Control and POS
• Thorough knowledge of Physical Security Equipment

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.