Area Cleaning Supervisor

BGIS; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading cleaning service provider in Ottawa is hiring a Team Lead to oversee operations and ensure high-quality service delivery. The ideal candidate will possess strong communication skills, experience in cleaning services, and the ability to lead a team effectively. This role emphasizes customer satisfaction and operational continuity in a diverse work environment.

Qualifications

• 2+ years of experience in a Cleaning/Service-related field.
• Fluency in both written and oral English; bilingual skills are a bonus.
• Excellent communication and strong interpersonal skills.

Responsibilities

• Ensure high service levels through supervision and coordinating activities.
• Track inventory and equipment.
• Monitor staff absence and turnover for flexible cover.

Skills

Valid driver's license

Experience in a Cleaning/Service-related field

Fluent in English

Communication skills

Time management

Attention to detail

Tools

Microsoft Office Software

Job description

Overview

BGIS Sustainable Cleaning Solutions is dedicated to environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing ecological impact. As a leader in sustainable cleaning practices, we prioritize eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.

Our team maintains the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.

Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

Summary

Under the general supervision of the Regional Manager - Operations, the Team Lead - Supervision/Quality, Cleaning performs a variety of scheduled and ad hoc supervisory tasks with emphasis on customer satisfaction and quality service delivery.

Responsibilities

• Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers
• Maintain operational continuity at job sites by finding and replacing staff as needed
• Attend to emergencies
• Respond quickly and efficiently to all operational requests
• Track inventory and equipment
• Inspect facilities to ensure safety and cleanliness standards
• Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS policies and procedures along with health and safety requirements
• Ensure that all team members are compliant with the company quality, security and safety mandates
• Assist/train cleaners in performing duties
• Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met
• Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
• Maintain work schedules according to client needs
• Demonstrate the values of the company and lead by example at all times
• Monitor staff absence and turnover ensuring flexible cover arrangements within short notice
• Communicate with operations managers
• Protect company’s and clients’ assets from misuse and damage
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Knowledge & Skills

• Valid driver's license and own vehicle
• 2+ years of experience in a Cleaning/ Service-related field
• Fluency in both written and oral English a must. Bilingual skills are a bonus.
• Excellent communication and strong interpersonal skills
• Intermediate computer skills and knowledge of Microsoft Office Software
• Excellent time management and problem-solving skills; must adhere to tight deadlines, respond quickly to situations, and be able to effectively execute solutions
• Ability to work independently and as a team
• Effective attention to detail and a high degree of accuracy

At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS Sustainable Cleaning Solutions is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.