Arabic & French Bilingual Customer Service Officer - Visa Application Centre - Vancouver

VFS Services USA; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Job summary

A visa application service provider in Vancouver is hiring a Submission Officer. This role involves handling customer queries, document collection, and maintaining compliance with processes. Candidates should have a Bachelor’s degree and fluency in English; bilingual proficiency in Arabic and French is preferred. The position offers attractive pay and medical benefits.

Benefits

Attractive pay

Medical benefits

Qualifications

• Minimum education: Bachelor’s degree or global equivalent.
• Fluent in English is a requirement for this position.
• Excellent written and verbal communication skills in both Arabic and English.

Responsibilities

• Document scrutiny and collection of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Record and maintain all application data with zero errors.

Skills

Written and verbal communication skills in Arabic

Written and verbal communication skills in French

Fluent in English

Attention to detail

Microsoft Office proficiency

Education

Bachelor’s degree or global equivalent

Job description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Submission Officer in our Visa Application Center in Vancouver. The office will specialize in supporting the end-to-end operations of the Visa Application while ensuring quality and compliance with these specialized processes.

Written and verbal communication skills in Arabic and French are preferred. This is a contractual position.

Role and Responsibilities

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record and maintain all application data. Ensure accurate and timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate/applicant/logistic company, etc.
• Maintain compliance to the standard operating procedures, manuals, etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers
• Encourage applicants to provide feedback on services provided and their overall experience at the application center
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project

Experience/Qualifications Required

• Fluent in English is a requirement for this position
• Bilingual and fluent in Arabic and French is preferred for this position
• Excellent written and verbal communication skills in both Arabic and English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible and willing to work additional hours if needed
• Attractive pay and medical benefits