Application Support Specialist (24x7 Tech Ops)

RBC; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Halifax is seeking an experienced Application Support Analyst to manage production support for major systems. The role demands strong SQL expertise and experience in IT operations. Successful candidates will resolve complex issues and work in a collaborative team environment. This position offers a full-time salary role in a dynamic technology space, requiring excellent communication skills and a sense of ownership in troubleshooting and enhancing system performance.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Opportunities for career growth

Qualifications

• 3+ years experience as an Applications Analyst or related roles.
• Proficient in SQL for optimizing queries.
• Experience with incident and problem management lifecycles.

Responsibilities

• Investigates and resolves complex technical issues.
• Monitors JCL batch job executions and troubleshoots failures.
• Acts on emerging issues in collaboration with development teams.

Skills

SQL

Incident and Problem Management

Communication Skills

Unix

Application Support

Education

Minimum 3 years of experience in IT Operations

Tools

ServiceNow

Monitoring Technologies

Job description

A leading financial institution in Halifax is seeking an experienced Application Support Analyst to manage production support for major systems. The role demands strong SQL expertise and experience in IT operations. Successful candidates will resolve complex issues and work in a collaborative team environment. This position offers a full-time salary role in a dynamic technology space, requiring excellent communication skills and a sense of ownership in troubleshooting and enhancing system performance.