Application Support Analyst

RBC; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Halifax is seeking an experienced Application Support Analyst to manage production support for major systems. The role demands strong SQL expertise and experience in IT operations. Successful candidates will resolve complex issues and work in a collaborative team environment. This position offers a full-time salary role in a dynamic technology space, requiring excellent communication skills and a sense of ownership in troubleshooting and enhancing system performance.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Opportunities for career growth

Qualifications

• 3+ years experience as an Applications Analyst or related roles.
• Proficient in SQL for optimizing queries.
• Experience with incident and problem management lifecycles.

Responsibilities

• Investigates and resolves complex technical issues.
• Monitors JCL batch job executions and troubleshoots failures.
• Acts on emerging issues in collaboration with development teams.

Skills

SQL

Incident and Problem Management

Communication Skills

Unix

Application Support

Education

Minimum 3 years of experience in IT Operations

Tools

ServiceNow

Monitoring Technologies

Job description

Job Description

What is the Opportunity?

We are looking for a highly motivated Application Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data.

In this role, you'll be a part of the Global Functions Technology (GFT) team. Global Functions Technology is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

What will you do?

• Investigates, resolves, and reports on medium- to highly-complex technical issues requiring business application understanding.
• Monitor and investigate JCL Batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smooth operations
• Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours
• Makes recommendations on process improvements and enhances system and support documentation for lower levels of support
• Ensuring the documentation and tracking of all shift turnover issues
• Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
• Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution
• Work in a 24x7 support model

What do you need to succeed?

Must have:

• Minimum 3 years of experience as an Applications Analyst, or equivalent experience in IT Operations and Monitoring practices
• Experience with both real-time and batch transaction process monitoring and issue response
• Proficient in SQL with expertise in developing, optimizing, and indexing complex queries to enhance performance and efficiency
• Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. Unix experience preferred.
• Excellent communication skills (written and verbal) with the ability to express technical issues in business terms
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
• Experience with the incident and problem management lifecycles
• Working experience with ServiceNow or comparable IT Service Management tools

Nice-to-have

• Previous AML experience, or AML knowledge
• Passion for automation
• Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities by doing challenging work
• Opportunities to building close relationships with clients in other teams and platforms

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships, IT Service Management (ITSM), Job Control Language (JCL), Python (Programming Language), SRE Observability, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix

Additional Job Details

Address: 120 WESTERN PKY:BEDFORD

City: Bedford

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-02-09

Application Deadline: 2026-03-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.