Application Support Analyst - Assistant Vice President

Citi; Canada; On-site; CAD 94,000 - 142,000; Full time

Job summary

A global financial services company in Mississauga is seeking a highly motivated Equities Cash Senior Analyst. This role focuses on providing L1/L2 support for critical trading applications and requires 5-7 years of experience in Application Support. Key responsibilities include working closely with various teams, problem-solving, and ensuring high availability of trading applications. Candidates should have strong analytical skills and effective communication abilities to address technical issues with non-IT personnel.

Qualifications

• 5-7 years' experience in an Application Support role.
• Experience with installing, configuring or supporting applications.
• Ability to communicate technical issues to non-IT staff.

Responsibilities

• Provide L1/L2 support for Equities Cash applications.
• Work with development and QA teams to meet business requirements.
• Communicate issues and status updates with stakeholders.

Skills

Application Support

Technical Communication

Analytical Skills

Unix

Database Management

Education

Bachelor’s/University degree or equivalent experience

Tools

Problem Management Tools

Issue Tracking Tools

Job description

Equities Cash team comprises of Citigroup’s electronic execution applications used in Equities including Citi Client connectivity, Venue connectivity, Citi Equities high-touch applications, and Citi Equities Algo systems and focus on the support process and protocols. This team will also be responsible for providing level 1 support coverage for non-equities asset classes that use the equities electronic execution platforms for their business. The Equities Cashsupport team is tasked with the responsibility of ensuring high availability of Equities Cash estateto business.

Role / Position Overview

Citi Canada is seeking a highly motivated candidate for the position of Equities Cash Senior Analyst within our global support team located in Mississauga. The successful candidate will be responsible for supporting our suite of Core E-trading applications; the suite includes Algorithmic Trading, Dark Pool/Crossing Engine, high-touch and Client Connectivity.

Responsibilities

• Own; Provide L1/L2 support for mission-critical & low latency Equities Cash applications.
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e‑mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem‑solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams. Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.

Qualifications

• 5-7 years' experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills, Unix and database.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Education

• Bachelor’s/University degree or equivalent experience.

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Primary Location Full Time Salary Range: $94,300.00 - $141,500.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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