Analyst IT - Level 2 Exempt IT Professional

HireTalent; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services firm in Montreal is seeking a Client Analyst responsible for daily production support for Regulatory Controls IT. The ideal candidate will have at least 6 years of experience in the financial industry, particularly in Custody activities, and strong skills in PL/SQL. The role requires effective communication and management of operational requests. This position offers a dynamic work environment focused on sustainability and innovation.

Qualifications

• Minimum 6 years financial industry experience with an emphasis on Custody activity.
• Prior business analysis experience in an application support environment.
• Good written and spoken English is a must.

Responsibilities

• Manage daily operations requests for assistance and oversee the production applications.
• Perform level 1 and 2 support and complex analysis of reported issues.
• Ensure excellent communication, reporting and escalation as needed.

Skills

PL/SQL development

Custodian Industry experience

Business analysis

Communication skills

Database concepts

General IT knowledge

Education

Bachelor's degree in IT or Computer Science

Tools

Autosys

Quality Center

Sailpoint

ServiceNow

Jira

Job description

Client L2 - Candidate with 5-10yrs experience

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. The position will be based in Montreal.

The position at a glance

The Client Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, The Analyst shall serve on a team, which acts as a technical point of contact for all application related issues. The analyst shall use the SQL database and Linux platform skills to work on issues, suggest improvements, communicate the impact and resolution to the requestor. The Analyst shall further work on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

In detail

Manage daily operations requests for assistance and oversee the production applications:

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Manage operations expectations effectively and participate to any task force required by operations if needed.
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Liaison and discussion with client Paris central teams for all parameterization related issues and any other functional advice on reported issues or proposed solutions.
• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Ensure a smooth follow up of all technical processes (Online, STP and batches...).
• Understand the database concepts and provide extractions to users whenever required.
• Participate to the night support of the application and undertake the appropriate actions – both functional and technical.
• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards.
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Ensure excellent Communication, reporting and escalation as and when needed.

The strengths and skills that will help you succeed

• Bachelor’s degree required in IT, equivalent to Computer Science or other similar engineering fields; advanced degree considered a plus.
• Minimum 6 years financial industry experience with an emphasis on Custody activity.
• Prior business analysis experience in an application support environment
• Experience with PL/SQL developer.
• Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
• Experience in Custodian Industry is a must.
• Prior experience working on Banking application is a strong plus.
• Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures.
• Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
• Good written and spoken English is a must.
• Strong Corporate Actions/Tax knowledge in US Market is a major plus.
• Overall General IT knowledge is a must).