AI Production Services Lead - Associate Director

RBC; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A major North American bank is seeking a seasoned Application Support Lead for their AI platform in Toronto. The role requires ownership of production systems, proactive management of applications, and strong skills in Generative AI, SQL, and scripting languages like Python. The ideal candidate will demonstrate a disciplined approach to documentation and have experience in containerized deployments and ITIL practices. Excellent development opportunities and a dynamic work environment await you.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

World-class training program

Opportunities to make a lasting impact

Qualifications

• Experience with monitoring application health and responsiveness.
• Ability to write on-the-fly database statements.
• Strong automation and scripting skills.

Responsibilities

• Ensure maximum system availability and prompt issue response.
• Proactively manage applications and platforms.
• Provide incident, problem, and release management.
• Conduct regular reviews to evolve the platform.

Skills

Experience with Generative AI

Postgres SQL

Code deployments in Databricks

Scripting skills (Python)

Containerized deployments

Education

Bachelor of Science degree or equivalent

Tools

Dynatrace

Grafana

Pagerduty

ITRS

Confluence

Jira

Service Now

Job description

A major North American bank is seeking a seasoned Application Support Lead for their AI platform in Toronto. The role requires ownership of production systems, proactive management of applications, and strong skills in Generative AI, SQL, and scripting languages like Python. The ideal candidate will demonstrate a disciplined approach to documentation and have experience in containerized deployments and ITIL practices. Excellent development opportunities and a dynamic work environment await you.