AI Conversational UX Content Strategist

Releady; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A forward-thinking tech company in Toronto is seeking an AI Conversational UX Content Strategist to develop conversational frameworks and ensure AI interactions feel human-centered. The ideal candidate will have over 4 years of experience in UX and conversational design, with a deep understanding of AI technologies. This role involves collaboration with cross-functional teams to define tone and messaging, contributing to innovative conversational experiences.

Qualifications

• 4+ years of experience in UX writing, content design, or conversational design.
• Deep understanding of AI and NLP technologies.
• Experience designing for chatbots or voice assistants.

Responsibilities

• Develop conversation frameworks and dialogue flows for AI-driven experiences.
• Create clear, inclusive, and emotionally intelligent copy.
• Conduct user testing and analyze conversational logs.

Skills

UX writing

Conversational design

Storytelling

Information architecture

Microcopy skills

AI understanding

Job description

OVERVIEW

We’re seeking an AI Conversational UX Content Strategist to shape the voice, tone, and flow of next-generation conversational experiences. You’ll collaborate closely with product, AI, and design teams to ensure our AI interactions feel natural, human-centered, and on-brand—balancing empathy, precision, and technical clarity.

RESPONSIBILITIES

• Develop conversation frameworks and dialogue flows for AI-driven experiences (chat, voice, and multimodal).
• Create clear, inclusive, and emotionally intelligent copy that enhances user trust and engagement.
• Define and document tone, persona, and messaging guidelines for conversational interfaces.
• Partner with data scientists and engineers to refine AI responses and behaviors based on real user data.
• Conduct user testing and analyze conversational logs to identify UX opportunities.
• Collaborate cross-functionally with Product, Design, and Research teams to create end-to-end conversational journeys.

QUALIFICATIONS

• 4+ years of experience in UX writing, content design, or conversational design.
• Deep understanding of AI and NLP technologies (LLMs, intents, prompt engineering).
• Strong storytelling, information architecture, and microcopy skills.
• Experience designing for chatbots, voice assistants, or virtual agents.
• Strategic mindset — able to define frameworks and standards, not just execute.
• Bonus: Experience working with generative AI platforms or multimodal experiences.

You’ll be part of a growing, forward-thinking team building AI that feels human — blending creativity, strategy, and emerging tech to define what great AI conversations should sound like.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.