Agile Coach

Cogeco Connexion; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A telecommunications company in Ontario seeks an Agile Coach to foster an Agile culture, coach teams, and implement Lean principles. The ideal candidate has experience improving collaboration and enhancing delivery processes within a dynamic work environment. This position offers competitive salary benefits and a commitment to professional growth.

Benefits

Competitive salary

Medical coverage

Paid Time Off (PTO)

401(k) plan eligibility

Tuition Reimbursement

Qualifications

• Proven experience as an Agile Coach and Business Analyst or equivalent role.
• Comfortable working in complexity and uncertainty.
• Ability to manage resistance to change and influence stakeholders.

Responsibilities

• Influence change to increase the flow of valuable outcomes through Squads.
• Guide Squads in applying Lean principles to enhance value delivery.
• Establish and track key Agile metrics to measure performance.

Skills

Agile methodologies

Coaching

Lean principles

Collaboration

Education

Certified Agile Coach (ICP-ACC) or equivalent

Tools

Jira

Confluence

Job description

Overview

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

POSITION SUMMARY

At Cogeco, every day our teams are taking action to bring people together through powerful communications and entertainment experiences. Our ability to deliver on this promise in the communities we serve through Canada and the US is possible due to the endless commitment of our colleagues in Canada and the US.

As an Agile Coach, you will play a crucial role in fostering an Agile culture across multiple Squads, championing Agile methodologies while emphasizing Lean principles.

From you, we are looking for a dedicated leader and mentor who can foster an Agile mindset, coach squads to achieve high performance, and support them through every stage of their Agile journey.

In this role, you will work with cross-functional Squads, Product Owners, and senior leadership to improve collaboration, enhance delivery processes, and enable the organization to be more responsive to change, ensuring we deliver exceptional value to our customers.

KEY RESPONSIBILITIES

• Hands-on Coach to influence change to increase the flow of valuable outcomes through Squads;
• Partner with Product Owners and Crew leadership to enable the adoption of Agile practices, methods, and mindset and assist in continuously improving ways of working to deliver value;
• Guide Squads in applying Lean principles to identify and eliminate waste, enhance value delivery, and improve overall efficiency.
• Coach Squads, leaders, and stakeholders on Agile values, principles, and practices with an emphasis on requirements quality;
• Influence leadership at all levels and other stakeholders to drive the culture change required to embed agility;
• Establish and track key Agile metrics to measure and drive continuous improvement.
• Provide actionable insights and recommendations based on data to enhance Squads performance and delivery.
• Implement and optimize systems across Squads to improve workflow transparency, limit work-in-progress (WIP), and increase reliability.

ESSENTIAL QUALIFICATIONS

• Proven experience as an Agile Coach and Business Analyst or equivalent role.
• Familiarity with flow metrics and their practical use in improving Squads performance.
• Role model empathy and trust to help foster coaching relationships;
• Be curious without judgment or bias;
• Growth mindset and role modeling this for others;
• Comfortable working in complexity and uncertainty (The gray zone);
• Ability to manage resistance to change and influence stakeholders toward an Agile mindset.

WORK EXPERIENCE & TRAINING

• Certified Agile Coach (ICP-ACC) or Professional Scrum Master (PSM), or Disciplined Agile Coach (DAC);
• 3-5 years of experience working in an Agile environment, with at least 2-3 years of experience as an Agile Coach;
• Experience in value stream mapping and implementing process improvements at scale.
• Experience coaching and mentoring cross-functional Squads and working closely with Product Owners and leadership to facilitate the Agile transformation;
• Hands-on experience in leading Agile adoption across different teams, preferably in telecommunications, media, technology, or a similar industry;
• Experience in industries outside of software development, demonstrating versatility in applying Agile principles.
• Knowledge or experience with Agile tools such as Jira and Confluence is highly preferred.
• Proficiency in English, both spoken and written, is required as this position involves regular communication with colleagues, clients, and stakeholders across Canada and the U.S.

LOCATION

This position is open to individuals residing within the organization's footprint, which includes the following locations:

• U.S. States: Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, Ohio, Pennsylvania, South Carolina, Virginia, and West Virginia.

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location

Quincy, MA

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]