Afternoon Parts Counter Representative

Altruck International Centres; Kitchener; On-site; CAD 45,000 - 55,000; Full time

Job summary

A family-owned truck parts provider in Kitchener is seeking a Heavy Duty Parts Advisor. The role entails assisting customers with parts inquiries, inspecting damaged parts, and managing inventory. Candidates should have experience in the Medium/Heavy Duty Truck industry, demonstrate excellent problem-solving skills, and be committed to customer satisfaction. This position offers competitive benefits and a supportive work environment.

Benefits

Defined contribution pension plan with company matching

Low-cost health and dental benefits

Professional development opportunities

Paid day off during Christmas holidays

Pizza lunches and BBQs

Qualifications

• Previous experience in the Medium/Heavy Duty Truck automotive industry.
• Ability to motivate and self-start in a sales environment.
• Professional demeanor while conducting self.

Responsibilities

• Project a positive attitude for customers and employees.
• Inspect and determine proper replacements for damaged parts.
• Suggest and order necessary parts based on customer needs.

Skills

Problem-solving skills

Team player

Customer commitment

Self-starter

Job description

Overview

Do you have heavy duty truck parts and equipment experience? If so, we have an exciting career opportunity for you! Altruck International Truck Centres is currently seeking a Heavy Duty Parts Advisor for its Kitchener location. Hours are Monday – Friday, 1:00 pm – 9:00 pm.

Responsibilities

What you’ll do:

• Project a positive attitude for the benefit of our customers and fellow employees.
• Inspect damaged parts brought in by customers to determine the proper replacement.
• Identify the necessary part on the basis of the customer’s description of the trouble.
• Examine returned parts for defects and confer with customers about exchanging the part or refunding their money.
• Suggest a part that is interchangeable, place a special order for the part, or refer the customer elsewhere if a part is not stocked.
• Unpack and mark incoming parts and store them in the stockroom according to a prearranged system.
• Receive and fill telephone orders, emails and e-commerce.
• Take inventory, including cycle counts.
• Attend dealer-specified and/or factory-sponsored training courses, and complete “e-learn” courses as scheduled by management.

What we’re looking for

• Previous Rental experience in the Medium/ Heavy Duty Truck automotive industry/ field-heavy equipment and Agriculture automotive.
• Must be self-starter and motivated to sell.
• Must have superior problem-solving skills to achieve win-win solutions.
• Must be a team player with a strong sense of commitment to the customer.
• Must conduct his/her self in a professional manner.

What you’ll love about us

• We’ve been in business since 1977 and we’re still growing!
• We offer a defined contribution pension plan with company matching.
• We provide a low-cost health and dental benefits program, as well as a free employee assistance program.
• We offer professional development and training opportunities.
• We offer perks such as pizza lunches, holiday lunches, BBQ’s and a paid day off to be used during the Christmas holidays.
• We’re family owned – when you’re a part of the Altruck team, you’re a part of a family.

Working Conditions

The Heavy Duty Truck Parts Advisor can expect to work indoors, constantly standing, walking and reaching high and low for parts. They will often work at a rapid pace. They may also be required to lift heavy items; however, they must request assistance for objects or parts that exceed 50 lbs. This is a physically demanding position.

EEO / Accommodation

Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting 519-821-0070. At Altruck, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Altruck is proud to be an equal opportunity workplace.

We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.