After-Sales Engineer: Global Order & Training Specialist

Freudenberg; Newfoundland and Labrador; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global manufacturing company located in Newfoundland and Labrador is seeking a candidate to manage orders and production processes. Responsibilities include coordinating between departments, ensuring timely delivery, and maintaining compliance with export regulations. Ideal candidates will have skills developed through formal training or relevant work experience. This role promotes diversity and inclusion in hiring practices.

Qualifications

• Skills developed through formal training or work experience

Responsibilities

• Clarifies offer, delivery, and cost-relevant details with sales managers and involved departments.
• Controls order and production progress, coordinating between all departments.
• Evaluates urgency of contracts with project manager and industry departments.
• Prepares spare parts business information for the subsidiary and Key Account Manager.
• Maintains order data folder (ADAM) in consultation with design.
• Coordinates technical changes and change of scope of delivery.
• Ensures timely delivery to the customer including shipping coordination.
• Organizes and participates in customer acceptances (3rd Party Inspection).
• Ensures compliance with legal export control regulations.
• Proposes further development and improvement of the order processing process.
• May develop and lead customer training sessions.

Skills

Formal training or relevant work experience

Job description

A leading global manufacturing company located in Newfoundland and Labrador is seeking a candidate to manage orders and production processes. Responsibilities include coordinating between departments, ensuring timely delivery, and maintaining compliance with export regulations. Ideal candidates will have skills developed through formal training or relevant work experience. This role promotes diversity and inclusion in hiring practices.