Administrative Support III

Alberta Health Services; Edmonton; On-site; Full time

Job summary

An established healthcare provider seeks a dedicated Administrative Support III to enhance communication and operational efficiency within the facility. This role involves managing telecommunication services, providing vital support in emergency situations, and ensuring the confidentiality of health information. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent customer service and communication skills while working collaboratively with various departments. Join a team that values compassion, accountability, and excellence, and contribute to the safety and well-being of the community.

Qualifications

• Completion of Grade 12 or equivalent required.
• Strong computer skills including proficiency with Microsoft Office programs.

Responsibilities

• Answer and direct incoming and outgoing calls, including emergency lines.
• Monitor fire panels and respond to alarms effectively.

Skills

Effective Communication Skills

Typing Speed (40 wpm)

Customer Service

Adaptability

Ability to Work Under Pressure

Education

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Your Opportunity:

Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible for telecommunication services in the facility; answers and directs incoming and outgoing calls, and emergency lines. Essential functions of the position include:

1. Answers all switchboard calls in a pleasant courteous manner.
2. Transfers calls to appropriate person or department with accuracy.
3. Utilizes the overhead paging system or text messaging system to disseminate information.
4. Monitors fire panels and responds to audible alarms.
5. Answers Emergency Code Phone and announces Emergency Response Codes via overhead paging.
6. Provides updates to on-call schedules for various physicians and departments.
7. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP).
8. Consistently follows Alberta Health Services Information Privacy and Information Security policies.
9. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with.
10. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift.

Physical Requirements: Frequent bending and reaching. No elevator or ramp access to the department, must be able to use stairs.

AHS CARES – our values guide what we do as individuals and professionals every day:

• COMPASSION: We show kindness and empathy for all in our care, and for each other.
• ACCOUNTABILITY: We are honest, principled and transparent.
• RESPECT: We treat others with respect and dignity.
• EXCELLENCE: We strive to give our best and be our best.
• SAFETY: We place safety and quality improvement at the center of all our decisions.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Primary Care Alberta: N
• Recovery Alberta: N
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Switchboard
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-APR-2025
• Employee Class: Regular Full Time
• Date Available: 14-APR-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 10
• Shifts per cycle: 50
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

High School Diploma or recognized equivalent required. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent switchboard experience in a large institution required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Medical Terminology - certificate preferred. Recent experience in a hospital environment is preferred. Recent customer service experience preferred.