Administrative Support & Customer Service #8894

Employment Help Centre; Grimsby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A customer-focused eyewear clinic in the Niagara Region is seeking an Administrative Support & Customer Service representative. The role involves overseeing the main reception, assisting customers with frame selection, and managing office operations. The ideal candidate is reliable, communicative, and eager to learn. You will need to be available Tuesday to Friday from 12:00 PM to 6:30 PM. Join a supportive team committed to exceptional customer care.

Qualifications

• Must be available Tuesday through Friday from 12:00 PM to 6:30 PM.
• Demonstrated ability to interact professionally with customers.
• Proficient with computers for reception and billing duties.

Responsibilities

• Oversee the main reception, answer calls, and schedule appointments.
• Welcome guests and assist with frame selection.
• Handle billing, invoices, and filing to ensure office operations run smoothly.

Skills

Excellent communication skills

Positive energy

Proactive

Tools

Office software proficiency

Job description

Moda Optometry is a fashion-forward eyewear boutique and clinic dedicated to exceptional, personalized customer care. We are currently seeking a motivated Administrative Support & Customer Service representative to join our team.

What You’ll Do:
This is a dual role that combines administrative efficiency with boutique customer service. You will be the first point of contact for our patients and customers.

• Front Desk Administration: Oversee the main reception, answer incoming calls, schedule and confirm appointments, and keep calendars updated
• Customer Experience: Welcome guests warmly and assist customers with frame selection and styling
• Office Operations: Handle billing, invoices, filing, and other administrative duties to keep the office running smoothly

Who You Are:

• A People Person: You have excellent communication skills and bring positive energy to the workplace
• Values-Driven: You are reliable, and a team player who cares about the quality of your work
• Eager to Learn: You enjoy being challenged and are willing to learn
• Hardworking: You are proactive and comfortable working in a retail and medical environment

Requirements:

• Availability: Must be available to work the core required hours of Tuesday through Friday, 12:00 PM to 6:30 PM, with flexibility for minor schedule adjustments
• Communication Skills: Demonstrated ability to interact positively and professionally with the customers (in person, over the phone, and via email).
• Administrative Proficiency: Proficient with computers and office software (e.g., scheduling, word processing, email) to handle reception and billing duties

If you are a positive, hard-working individual looking for a long-term role with a supportive team, we would love to meet you!

EHC welcomes walk-ins to our Beamsville & Grimsby offices. We are available for in-person appointments in West Lincoln by appointment only. Please contact us by phone or email to schedule an appointment today!

Lincoln

905-563-9675

Grimsby

905-309-9675

West Lincoln

Available for In-Person Appointments

905-563-9675 or 905-309-9675

[e-mail]

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