Administrative Officer

Scotiabank; Montreal (administrative region); On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading North American bank is seeking an Administrative Officer for its Mortgage Operations in Montreal. The successful candidate will provide administrative support, verify operational accuracy, and ensure compliance with regulations. Key qualifications include a high school diploma, the ability to handle client inquiries in both English and French, and basic computer skills. The role requires attention to detail and can involve fluctuations in work volume. Join a high-performing team dedicated to client satisfaction and operational excellence.

Benefits

Inclusive work environment

Career development opportunities

Qualifications

• Minimum of 2 years relevant working experience.
• Ability to handle client inquiries and complaints effectively.
• Basic computer skills, especially in Microsoft Office.

Responsibilities

• Provide administrative support in Mortgage Operations.
• Ensure compliance with Bank regulations and procedures.
• Actively pursue effective and efficient operations.

Skills

Client centric culture

Attention to detail

Basic Computer Skills

Bilingual (English and French)

Education

High School diploma

Tools

Microsoft Office

Job description

Requisition ID: 248822

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Administrative Officer / Officer, Mortgage Operations

Location: Montreal, QC

2 positions open

Purpose of Job

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provides administrative and processing support within Mortgage Operations:
  • Verifying the accuracy, completeness, and authorizations of all work activities.
  • Completing all assigned tasks with a high level of accuracy and attention to detail.
  • Prioritizing adherence to the published Service Level Agreements.
  • Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries.
  • Verifying and processing incoming requests from supported units, branches, solicitors/notaries, and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned.
  • Providing guidance and training to other team members as required.
  • Performing related sundry duties as assigned, determined by day-to-day operational requirements.
• Maintain adherence to established operating and security procedures:
  • Adhering to established Bank regulations and procedures within assigned authority and Responsibility.
  • Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
• Completing all required mandatory courses and training programs.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Professional Development

• Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
• Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• High School diploma and or a minimum of 2 years of relevant working experience.
• Basic Computer Skills, including common software tools (Microsoft Office products).
• Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries, concerns or complaints and provide prompt and accurate resolution to the complete satisfaction of all parties involved.
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Working conditions:

• Work in a standard office-based environment.
• Requires very close attention reviewing/reading material.
• Pressure from meeting deadlines and situations requiring prompt attention.
• Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.