Administrative Coordinator

Pivot + Edge; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A tool repair company in Hamilton, Ontario, is seeking an Administrative Coordinator to provide crucial support in managing shipping and receiving activities, maintaining documentation, and controlling inventory. Ideal candidates will have a high school diploma, proficiency in MS Office, and strong organizational skills. The role requires attention to detail and the ability to work both independently and collaboratively. A valid forklift certification is preferred. Join our team to contribute to a service-oriented environment focused on quality and customer satisfaction.

Qualifications

• Proficiency with MS Office and Google Suite.
• Ability to work independently and collaborate as part of a team.
• Demonstrated professionalism and service excellence.

Responsibilities

• Provide administrative support to the Operations Manager.
• Coordinate shipments and manage inventory tracking.
• Prepare shipping documentation and packing slips.

Skills

MS Office (Excel, Word, Outlook)

Strong computer literacy

Excellent organizational skills

Strong verbal and written communication

Education

High school diploma or equivalent

Tools

Forklifts

Pallet jacks

Job description

Premium Plus Tool Repair and Packaging Inc. is a proudly Canadian company with the motto “service that sells.” This means we repair your tools properly and promptly to get you up and running again as soon as possible.

We feel that it’s our responsibility to get your strapping tool right back into circulation; safely and expediently. When we repair or sell you a strapping tool, it is going to meet the industry ISO standard for safety and quality.

The Administrative Coordinator is responsible for providing administrative support, managing shipping and receiving activities, and ensuring accurate documentation and inventory control. Reporting to the Operations Manager and supporting daily operations by maintaining organized records, assisting with customer inquiries, coordinating shipments, and ensuring efficient flow of materials and information throughout the business.

RESPONSIBILITIES

Administrative

• Answer phones, emails, and customer inquiries in a professional and timely manner.
• Prepare sales orders and quotes through accurate data entry of tool repair reports provided by repair technicians.
• Maintain accurate filing systems both digitally and physically.
• Support management with reporting, spreadsheets, and basic bookkeeping tasks.

2. Inventory & Order Management

• Assist with inventory tracking, including cycle counts and full physical inventory counts.
• Identify and categorize received parts:
  • Items fulfilling outstanding part orders
  • Items required for ongoing tool repairs
  • Items to be added directly into inventory
• Label and stock incoming parts; create new bins and locations as needed.
• Coordinate with suppliers regarding short shipments, damaged parts, or discrepancies.

3. Shipping & Receiving

• Prepare packing slips and all required shipping documentation.
• Schedule shipments and pickups while maintaining detailed tracking documentation.
• Package shipments securely following company standards.
• Receive incoming deliveries; verify quantities, PO numbers, and product condition.
• Coordinate product returns or RMA shipments.
• When tools arrive for repair, follow ISO 9000 standards for tagging, logging, and entering tools into the tracking system.

4. Material Handling

• Assist with physical material handling, including operating forklifts and pallet jacks (if applicable and certified).

Note: The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties and responsibilities assigned to this position.

• High school diploma or equivalent.
• Proficiency with MS Office (Excel, Word, Outlook) and Google Suite.
• Strong computer literacy and accurate data entry skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaborate effectively as part of a team.
• Strong verbal and written communication skills.
• Demonstrated professionalism, respect, and commitment to service excellence.
• Previous experience in shipping/receiving, administration, or a similar role (preferred).
• Ability to lift up to 15kg and handle packages as required.
• Valid forklift certification (an asset).
• Familiarity with ISO 9000 standards (an asset).