administrative assistant - office

Across Border Visa Inc.; Surrey; On-site; CAD 35,000 - 50,000; Full time

Job summary

A community support services organization in Metro Vancouver, Surrey, seeks an Office Administrator to implement policies and assist newcomers and refugees. The role requires secondary school graduation and 1-2 years of experience. Responsibilities include scheduling appointments, greeting clients, and providing customer service. A commitment to creating an inclusive and supportive work environment for diverse populations is vital.

Qualifications

• 1 to 2 years of relevant experience required.
• Must possess English language proficiency.
• Experience with office administration tasks.

Responsibilities

• Establish and implement office policies and procedures.
• Schedule and confirm appointments.
• Greet clients and direct them appropriately.
• Assist newcomers and refugees with settlement needs.

Skills

Customer service

Data entry

Office procedures

Policy implementation

Training provision

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate

Experience

• 1 year to less than 2 years

Responsibilities

• Establish and implement policies and procedures
• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Perform data entry
• Provide customer service
• Maintain and manage digital database

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Develops and maintains relationships with Indigenous communities, Indigenous-owned businesses and organizations

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Work and language information

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week