Administrative Assistant / Medical Office Assistant

North Burnaby Physiotherapy and Wellness; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare clinic in Burnaby is seeking a Medical Office Assistant to join their team. The role requires strong administrative skills, experience in a medical environment, and attention to detail. Responsibilities include managing patient appointments, invoicing, and providing excellent customer service. This position offers flexible hours with a pay range of $17.85-$19.00 per hour.

Qualifications

• Minimum 1 to 2 years of general administrative experience in a medical office or clinic.
• Ability to type 40 wpm.
• Experience managing schedules and day-to-day clinic tasks efficiently.

Responsibilities

• Greet and check patients in and out for treatment.
• Booking and managing staff schedules.
• Invoicing and billing for patients and third parties.

Skills

Customer Service Skills

Organizational Skills

Detail Oriented

Problem-Solving Skills

Proficient with Microsoft Office

Experience with Scheduling Software

Cantonese Speaking

Education

Medical Office Assistant Certificate

Secondary School

Tools

Microsoft Office (Word and Excel)

Scheduling/Billing Software

Job description

Overview

North Burnaby Physiotherapy and Wellness is committed to providing you with the highest quality of care for your orthopaedic and sports injury physiotherapy needs. Our team of committed Physiotherapists follow a unique treatment model, combining treatment plans that focus on future injury prevention as well as rehabilitation. Your recovery and future health is our first priority so we are dedicated to providing you with the one on one time necessary to work together to create a treatment plan that is tailored for your lifestyle in order to facilitate optimal recovery and function.

OUR VALUES: We strive to enable our clients to be active participants in their rehabilitation by educating them to understand their individual orthopaedic and sports injuries and the process required for recovery. We place the highest value on:

• Fostering a better understanding of the healing process by allowing our clients to take charge in their recovery.
• Providing the necessary tools to help you achieve your goals

The Opportunity

We are looking for Medical Office Assistant/Administrative Assistant to join our North Burnaby Physiotherapy and Wellness team in Burnaby, BC. Experience in healthcare clinic or medical office is required.

Reporting to the Director of the Clinic, this role is multi-faceted and performs duties and responsibilities related to scheduling/booking all appointments, invoicing/billing (patient, 3rd party vendors), customer service, marketing and other supportive administrative duties as assigned.

This position is an integral part to the Clinic that works together and/or independently to achieve effectively managed quality Physiotherapy operations.

We are a busy clinic, offering Physiotherapy, Acupuncture. This position is poised for individuals who are personable, possess accuracy, strong attention to details, ability to think critically and problem solving within time sensitive deadlines.

Responsibilities

• Greet and check patients in and out for and after treatment
• Booking/Modifying Appointments
• Schedule Management, scheduling all staff: administrators, therapist so adequate coverage is always available including vacation coverage
• Assist with Operations management: Compliance: Covid 19, Occupational Health and Safety
• Answer incoming calls to include, new patient calls, scheduling patient appointments, requesting records and follow up
• Invoicing/Billing (Patients and Third Party companies)
• Communicating with insurance companies, keeping track of coverage limits
• Accurate Data Entry and Maintaining Files & maintaining patient records
• Processing Payments and Cashing out and Collection of outstanding accounts (A.R.).
• Statistical reports on billing software
• Assist in Hiring
• Prepare treatment rooms for therapist and keeping the Clinic well maintained (general tidying, laundry, assisting therapist with cleaning electrodes and putting away supplies)
• Marketing
• Promoting the services of North Burnaby Physio (NBP) to the public, patients, and referral partners
• Managing on-point and well executed social media posts that build community and brand awareness
• Management of the NBP website
• Managing online and in-person reviews from patients (i.e. Google, Bing, feedback box, etc.).
• Analyzing customer data to improve customer experience
• Managing Client Experience management/complaints

Who you are

• Medical Office Assistant Certificate or 1-2 years of post-secondary training or related field
• Minimum 1 to 2 years of general administrative experience in a medical office or clinic
• Proficient with Microsoft Office (Word and Excel)
• Ability to type 40 wpm
• Experience managing schedules and day to day clinic tasks efficiently.
• Strong Customer Service Skill and Organizational Skills
• Detail Oriented with strong problem-solving skills
• Experience with scheduling and billing software
• Previous sales experience or can learn how to increase bookings for the clinic is an asset
• Ability to speak conversational Cantonese is preferred
• Job Types: Full-time, Part-time
• Pay: $17.85-$19.00 per hour
• Education: Secondary School (required)
• Experience: administrative assistant: 1 year (preferred); receptionist: 1 year (preferred)
• Language: English (required)
• Work Location: In person