accounts manager, commercial mortgages

Scotiabank; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Bilingual Mortgage Account Manager to guide clients through the mortgage fulfillment process. This permanent, full-time role involves building strong relationships and achieving sales targets. Suitable candidates will possess a relevant degree, sales experience, and be fluent in both English and French. Knowledge of the company's products and excellent communication skills are required. The position offers a competitive hourly wage and employment benefits.

Qualifications

• Sales experience is required for this position.
• Fluent in English and French is necessary.
• Knowledge of mortgage products and bank policies is essential.

Responsibilities

• Guide clients through the mortgage fulfillment process.
• Build relationships with mortgage clients.
• Achieve monthly mortgage sales targets.

Skills

Sales experience

Bilingual (English and French)

Customer relationship management

Education

University or College Degree in a business discipline

Tools

Microsoft Office

Job description

Title

Bilingual Mortgage Account Manager

Company

Scotiabank

Posted on

December 25, 2025

Job details

Requisition ID: 243546

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award‑winning client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Position Title: Bilingual Mortgage Account Manager

What you will be doing

The Bilingual Mortgage Account Manager’s (MAM) primary role is to guide clients through the mortgage fulfillment process. They are responsible for making the process seamless and easy for clients to understand.

• Build and maintain strong relationships with both potential and existing mortgage clients.
• Ensure all client documentation is processed and assessed in a prudent and timely fashion.
• Proactively educate and guide clients through requirements and processes.
• Report directly to the Manager of Mortgage Account Managers.
• Actively manage an assigned portfolio of mortgage clients.
• Guide clients along the fulfillment process by promptly communicating required documents and updates.
• Achieve monthly mortgage sales targets and cross‑sell other Tangerine products and services.
• Act as a resource for mortgage policies and procedures to manage the bank’s risk.
• Demonstrate effective call control and use of soft skills.
• Adhere to Quality Service standards and maintain pre‑determined service levels.
• Commit to ongoing mortgage training and development.
• Contribute positively in team meetings.
• Review additional information within agreed service levels.
• Liaise with the Underwriting department to ensure all documents are received, validated and complete.
• Meet Customer Service levels for emails, phone messages and fax enquiries.
• Other duties as assigned.

Qualifications

• University or College Degree in a business discipline.
• Sales experience (required).
• Underwriting and fulfillment experience (preferred).
• Basic administrative knowledge and skills in documentation required to meet lending guidelines.
• Knowledge of Tangerine Bank products, services, policies and procedures.
• Excellent understanding of mortgage products, both Tangerine specific and market‑wide.
• Fluent in English and French.
• Computer literate with knowledge of Microsoft Office.
• Ability to build relationships at all levels.

Compensation and Benefits

• Salary: $35.90 to $86.54 per hour.
• Terms: Permanent employment, full time.
• Start date: As soon as possible.

Location

Toronto, ON (On site)

Application Information

Source: CareerBeacon #2198362

Advertised until: 2026-01-23

Please apply through CareerBeacon.