Account Services Professional

24 Seven; Markham, Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A global performance and sportswear brand is seeking an Account Services Professional in Markham. This hybrid role involves managing high-volume order lifecycles, troubleshooting delays, and collaborating with internal teams. Candidates should have at least one year of customer service experience, strong communication skills, and proficiency in MS Office, with SAP experience being a plus. Fluency in English is required, and French is an asset. Standard business hours apply.

Qualifications

• 1+ year of related customer service or account support experience.
• Strong attention to detail and ability to prioritize under multiple deadlines.
• Excellent written and verbal communication; professional and customer-focused.
• Availability during standard business hours (8:30 a.m. – 5:30 p.m.).

Responsibilities

• Manage daily customer order bank for high-volume accounts.
• Analyze account fill rates and proactively resolve delayed product issues.
• Run SAP & BW reports to monitor current and future fill rates.
• Provide allocation and order status reports.
• Respond to inquiries regarding orders, shipments, products, and pricing.
• Process sales orders and troubleshoot order issues.
• Maintain account profiles and vendor compliance.
• Work cross-functionally with Supply Chain and other departments.
• Identify gaps and suggest improvements across the order cycle.

Skills

Customer service

Detail-oriented

Communication

MS Office (Excel)

SAP

Fluency in English

Fluency in French

Tools

SAP

MS Office

Job description

Location: Toronto / Markham, ON (Hybrid)

Contract: 6 months (Mat Leave Coverage) |

Our client, a global performance and sportswear brand, is seeking an Account Services Professional to support some of their highest-volume retail accounts. You will manage the order lifecycle, troubleshoot delays, and collaborate closely with sales, supply chain, and other internal teams to ensure accurate and on-time deliveries.

Key Responsibilities:

• Manage daily customer order bank for high-volume accounts.
• Analyze account fill rates and proactively resolve delayed product issues.
• Run SAP & BW reports to monitor current and future fill rates and system release dates.
• Provide allocation and order status reports to account managers and customers.
• Respond promptly to inquiries regarding orders, shipments, products, VAS requirements and pricing.
• Process sales orders (fax, email, phone, electronic) and troubleshoot order issues.
• Maintain account profiles and vendor compliance (packaging, ticketing, direct ship, etc.).
• Work cross-functionally with Supply Chain, IT, Accounting and Production to meet delivery dates.
• Identify gaps and suggest improvements across the order cycle, procedures and reporting.

Qualifications:

• 1+ year of related customer service or account support experience.
• Strong attention to detail and ability to prioritize under multiple deadlines.
• Excellent written and verbal communication; professional and customer-focused.
• Proficient with MS Office (especially Excel basic formulas).
• Experience with SAP is an asset.
• Fluency in English; French is an asset.
• Availability during standard business hours (8:30 a.m. – 5:30 p.m.).