Account Resolution Specialist (Commercial Collections)

AB Volvo; Aurora; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading transportation solutions company is seeking an Account Resolution Specialist in Aurora, ON. This role involves supporting customers in managing accounts and resolving issues for various portfolios. Candidates should have a BA/BS in Business or equivalent experience, along with 3-5 years in asset account management. Strong communication skills and proficiency in Microsoft Office are required. Benefits include competitive salaries, health coverage, and a welcoming work environment.

Benefits

Competitive salaries

Comprehensive health coverage

Job growth opportunities

Generous vacation policy

Qualifications

• 3-5 years of experience in asset account management or collections in commercial banking.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• High sense of urgency and attention to detail.

Responsibilities

• Support customers in the retail account management process.
• Administer insurance processes and manage customer accounts.
• Determine causes of defaults and negotiate resolutions.

Skills

Organizational skills

Communication skills

Bilingual (English/French)

Microsoft Office proficiency

Education

BA/BS in Business or related field

Job description

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Account Resolution Specialist (Commercial Collections)

Location: Aurora, ON, CA, L4G 1J5

Position Type: Professional

Transport is at the core of modern society. Imagine using yourexpertiseto shape sustainable transport and infrastructure solutions for the future? If youseekto make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This is an onsite role, located in Mississauga

In this role, you will be responsible for supporting our customers and dealers in all phases of the retail account management and account resolution process for VFS Trucks, Construction Equipment and Coach Portfolios. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast-paced environment. You will work closely with all areas of the business including sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal and capital market resources.

What You Will Do

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
• Be the point of contact lease assumption/loan takeover information gathering and document processing.
• Administer insurance process including certificates status and compliance follow up.
• Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

What You Bring

• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing.
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Bilingual (English/French) capability is a strong asset and highly valued.

What You Can Expect From Volvo

Join us and enjoy a rewarding experience—our team benefits from competitive salaries, comprehensive health and dental coverage, a Group RRSP to help you plan for the future , and access to our Employee Assistance Program for extra support when you need it. We encourage your growth through courses at Volvo Group University or with tuition reimbursement and ensure you have plenty of time to recharge with our generous vacation policy. You’ll also find a welcoming, inclusive environment where everyone is invited to participate in meaningful community initiatives and truly feel at home.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be a part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.