Account Manager (Retail Store Fixtures)

The Pod Group; Mississauga; On-site; CAD 75,000 - 95,000; Full time

Job summary

A retail design and millwork provider is seeking an Account Manager to manage client relationships and oversee high-end retail projects. This position requires a Bachelor's Degree and a minimum of 5 years of experience in global account management. Responsibilities include maintaining client communication, preparing project documentation, and collaborating with sales and project teams. The ideal candidate is detail-oriented, highly organized, and excels in building long-term client relationships. Join a creative team dedicated to client satisfaction and project success.

Qualifications

• Minimum 5 years’ experience in managing global accounts.
• Experience in project management for custom manufacturing in retail.
• Driven with an unprecedented level of initiative, ownership, and client focus.

Responsibilities

• Develop a comprehensive understanding of the client's products and services.
• Maintain regular communication with clients on project status.
• Prepare and manage project documentation, including estimates and proposals.
• Collaborate cross-functionally with internal teams.
• Build and sustain long-term client relationships.

Skills

Strong understanding of project management cycle

Excellent communication skills

Active listening

Negotiation skills

Relationship-building

Proficiency in Smartsheet

Proficiency in Microsoft Office (Excel)

Education

Bachelor's Degree in Architecture or related fields

Job description

RETAIL DESIGN & CUSTOM MILLWORK STORE FIXTURE PROVIDER

CLIENT CENTRIC ● COLLABORATIVE ● DETAIL-ORIENTED ● FLEXIBLE ● INITIATIVE

Our client is a highly creative, client‑centric organization that specializes in global custom‑built store fixture projects for retail, corporate, specialty environments, and brand spaces.

Their passionate team brings together expertise in design, fabrication, logistics, and installation to produce and deliver customized fixture solutions for global projects, supporting some of the world's most recognized retail brands and high‑end public spaces. Known for its end‑to‑end approach, they balance collaboration, accountability, and an unwavering focus on delivering exceptional client experiences that bring impactful brand concepts to life across the globe.

ROLE OVERVIEW

We are partnering with our client in search of an Account Manager who will take a relationship‑focused, detail‑oriented, and strategic approach to managing client accounts and high‑end retail brand projects. This role will play a critical part in ensuring elevated client management and satisfaction, end‑to‑end ownership of project execution, completion and success, and the long‑lasting growth and development of client relationships.

POSITION FOCUS

The Account Manager will be responsible for:

• Develop a comprehensive understanding of the client's products, services, market, and consumers; serve as a subject matter expert on unique fixtures and custom‑build offerings.
• Maintain regular, transparent communication with clients to ensure alignment on roles, responsibilities, budgets, schedules, and project status.
• Prepare and manage project documentation, including design briefs, Request for Quotes (RFQs), estimates, proposals, change orders, and final invoices, ensuring internal approvals before presenting to clients.
• Collaborate cross‑functionally with internal teams, including the sales team and other departments (i.e., detailing, project management, and installation), to maintain and meet critical project timelines.
• Build and sustain strong long‑term client relationships to drive year‑over‑year account growth.
• Navigate complex projects involving multiple stakeholder groups.
• Identify opportunities to grow existing client accounts and develop new business partnerships.
• Perform other job‑related duties as assigned.

• Bachelor's Degree in Architecture, Architecture Millwork, Materials, Engineering, Interior Design or related fields.
• Minimum 5 years’ experience in managing global accounts, project management for custom manufacturing in retail, store fixture, and/or custom millwork sectors.
• Strong understanding of project management cycle and custom fabrication processes.
• Excellent communication, active listening, negotiation, and relationship‑building skills.
• Proficient in the use of Smartsheet and Microsoft Office (Excel).
• Driven with an unprecedented level of initiative, ownership, and client focus.
• Highly organized with an affection for detail, accuracy, and meeting deadlines.
• Genuine, caring, and a collaborative team player interested in success for all stakeholders.
• Agile, flexible, and manages change through the lens of opportunity.