Account Manager

Reimagined Parking; Regina; On-site; CAD 60,000 - 65,000; Full time

Job summary

A parking management firm in Canada is seeking an experienced Account Manager to oversee client-facing accounts. This role involves acting as a key contact for clients, managing staffing operations, and creating revenue strategies. Candidates should have at least three years of experience in account management or customer service, with a preference for a college degree. Benefits include vacation time, medical, dental, and life insurance, as well as opportunities for personal and professional development.

Benefits

Vacation

Medical/Vision

Dental

Life Insurance

AD&D

Short-term Disability (STD)

Long-term Disability (LTD)

Retirement Savings Plan (RRSP)

Employee Assistance Program (EAP)

Qualifications

• 3+ years of Account Management experience preferred.
• Excellent customer service and communication skills are required.
• Must own a vehicle and possess a valid driver's license.

Responsibilities

• Serve as a key client contact ensuring high-quality customer service.
• Oversee staffing operations and manage labor costs.
• Create strategies to maximize revenue from client accounts.

Skills

Account Management Experience

Customer Service Skills

Communication Skills

Negotiation Skills

Microsoft Office Suite

CRM Software (Salesforce, HubSpot)

Knowledge of Parking Operations

Education

College Degree Preferred

Tools

Salesforce

HubSpot

Job description

Application Deadline: 21 February 2026

Department: Operations - Management(OPS002)

Location: I8-D00_CA-REGINA-ADMIN EXPENSES

Compensation: $60,000 - $65,000 / year

Overview

The Account Manager will leverage project management and managerial abilities to supervise functions for Reimagined Parking’s client‑facing accounts. Reporting to the general manager, the Account Manager will act as a key point of client contact while engaging in frequent client meetings and executing end‑to‑end operations, including staffing, expenditure, and budgeting.

Key Responsibilities

• Serve as a key point of client contact to ensure the delivery of high‑quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
• Interface with client representatives for status updates; address any actual or potential problems; assist line management in negotiation of client contract and provide support during client start‑up; support security planning, assessments, and surveys; review and update post orders
• Create strategies to maximize revenue, such as identifying opportunities to sell related products or services to the client that they may not have considered
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
• Maintain and submit payroll records and other associate and business information
• Plan, assign, and direct work while coaching employees to drive productivity and engagement
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
• Ensure employees comply with applicable laws, regulations, policies, and procedures
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (e.g., equipment, supplies, and vehicles) and maintaining inventory

Skills, Knowledge and Expertise

• College Degree Preferred
• 3+ years of Account Management Experience Preferred
• Excellent customer service and communication skills
• Ability to verbally communicate with team members, management, and clients
• Familiarity with client relationship management and sales strategies
• Comfortable with negotiating terms and contracts while maintaining positive client relations
• Knowledge of parking operations and procedures
• Experience with CRM software (e.g., Salesforce, HubSpot, etc.)
• Must own a vehicle
• Valid driver’s license
• Ability to provide positive direction and motivate performance
• Must be willing to participate in the Company’s pre‑employment screening process including drug screen and background investigation
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Vacation
• Medical/Vision
• Dental
• Life Insurance
• AD&D
• STD
• LTD - offered based on employee group
• RRSP - offered based on employee group
• EAP - offered based on employee group

Legal Compliance

United States - California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.