ACCOUNT MANAGER - GREENSHIELD ADMINISTRATION - HYBRID - CAD$72,521.00-$109,341.00

Green Shield Canada (GSC); Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A not-for-profit health company in Toronto seeks an experienced Account Executive to manage relationships with partners and drive service delivery. The ideal candidate will have at least five years of experience in health benefits, strong communication skills, and a proactive approach to client needs. This role is crucial for achieving revenue targets and ensuring client satisfaction, offering a dynamic work culture that values inclusivity and employee growth.

Benefits

Meaningful career development

Inclusive work environment

Qualifications

• Minimum of five years experience as an Account Executive or Manager.
• Knowledge of benefits administration and claims processing.
• Ability to travel within Canada.

Responsibilities

• Develop and manage relationships with partners.
• Deliver on service level agreements.
• Monitor contractual requirements and commitments.

Skills

Customer service experience

Analytical skills

Interpersonal skills

Organizational skills

Communication skills

Education

Post secondary degree in Business or Commerce

Tools

Microsoft Office

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.

We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

• This is a vital role that develops, managers and nurtures relationships with partners leveraging GreenShield Administration’s claims adjudication capabilities by:

1. Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
2. Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
3. Monitoring contractual requirements and the delivery of contractual commitments.
4. Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business
5. Managing issues through to resolution.
6. Supporting the development of strategies to deliver client-focused solutions.
7. Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
8. Managing and appropriately escalating emerging service challenges and deliverables.

• Participate in the transition and implementation of new clients.

• Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and outside, the company.
• Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
• Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
• In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
• Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
• Attend and represent GreenShieldAdministration in different corporate and industry events and conferences.

WHO WE'RE LOOKING FOR

• Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
• Post secondary degree or diploma in Business, Commerce or a related discipline.
• Knowledge and experience with benefits administration, health and dental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape
• Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
• Outstanding interpersonal skills.
• Superior organizational and time management skills. Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
• Proven analytical and problem solving skills.
• Results focused, highly motivated, and exhibits determination and initiative to surpass objectives.
• Strong computer skills including Microsoft Office software applications.
• Valid drivers license required.
• Ability to travel within Canada.

NICE TO HAVE

• GBA/CEBS or similar industry designations
• Bilingual – English and French

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).