Account Manager

Atlantic Controls, a division of Laurentide Controls; Saint John; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading automation solutions provider in Saint John, N.B. is seeking an experienced Account Manager. The role involves managing client accounts, ensuring satisfaction, and fostering strong relationships in the industrial B2B market. Candidates should have a minimum of 3 years of experience, strong technical aptitude, and excellent communication skills, particularly in English. The position offers a hybrid work model with occasional telework.

Qualifications

• Minimum of 3 years of experience in the industrial B2B market.
• Willing and able to travel with no restrictions.
• Curious and adept at learning new technologies.

Responsibilities

• Ensure and prioritize client satisfaction through exceptional service delivery.
• Manage diverse types of business opportunities.
• Create a collaborative environment with internal and external teams.

Skills

Technical aptitude

Customer-centric mindset

Analytical problem-solving

Communication skills in English

Ability to build business relationships

Job description

Account Manager

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas to help industry thrive in Eastern Canada.

Sounds Exciting? Join Us

As an Account Manager, you hold a strategic position within the business units you represent. Your knowledge of process industries enables you to influence professional users and decision-makers and handle high levels of complexity. Your ability to clearly communicate the value of our premium offerings makes you a key player in the sale of engineered products and solutions to existing accounts. You are recognized as determined, organized, persistent, honest, and results-oriented.

What You Bring To The Table

Client Account Management

• Ensure and prioritize client satisfaction through exceptional service delivery.
• Proactively engage with clients to understand their business objectives (challenges, competitions, their budgetary processes, etc.).
• Build trusting relationships with stakeholders at all levels of an organization.
• Plan and execute growth strategies tailored to individual client needs.
• Analyze and understand our position with clients.
• Document and showcase delivered customer value and successes.

Funnel Management

• Proactively engage in continuous prospecting, generating new opportunities, and conducting thorough qualification.
• Progress opportunities through different stages of the sales process.
• Manage diverse types of business opportunities (KOB).
• Conduct accurate and insightful sales forecasting, providing valuable insights for strategic planning and decision-making.

Sales Process

• Qualify and develop customer opportunities by identifying customer pain points, pain chains, and critical results to achieve (CRTA), facilitating tailored solutions that address specific client needs effectively.
• Utilize the Product, People, Value, Vision, Commitment, Competitive Advantage (PPVVCC) Approach.
• Employ consultative selling techniques, actively engaging with clients to understand their challenges and collaboratively recommend appropriate solutions.
• Successfully close sales by effectively addressing objections, concerns, and guiding clients through the decision-making process.

Information Management

• Keep our CRM up to date following established procedures and standards to maximize sales efficiency and facilitate collaboration with the team.

Effective Leadership

• Create a collaborative environment with internal and external teams.
• Increase the visibility and awareness of products and services to maximize sales growth.
• Assist with digital marketing campaigns and social media content.
• Achieve individual and team sales goals using customer-focused engagement strategies.

Essential Skills And Qualifications To Be Successful

• Minimum of 3 years of experience in the industrial B2B market.
• Strong technical aptitude and experience in industrial applications.
• Willing and able to travel with no restrictions.
• Curious, adept at learning new technologies.
• Ability to cultivate lasting business relationships.
• Exercise influential leadership.
• An analytical, problem-solving, and strategic mindset that applies to all scopes of projects and issues.
• Highly motivated and innovative with an entrepreneurial work ethic.
• Customer-centric mindset, making customers and their needs a primary focus.
• Excellent written and verbal communication skills in English; proficiency in French is an asset.

Work Location

Saint John, N.B. Hybrid, with the possibility of occasional telework.

At Atlantic Control, our purpose is to help industry thrive in Eastern Canada. Our values compel us to think differently, act with integrity, and shape our future. Through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment, and Trust & Reliability, we empower people and advance industry.