Account Executive

Stevens E3; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading exhibitor service company in Ontario is seeking an experienced Account Manager to foster client relationships, drive business growth, and ensure high-quality service delivery. You will need at least 3 years of account management experience, preferably in the trade show industry, along with a post-secondary education in marketing or a related field. This role offers a chance to enhance client satisfaction and manage various client accounts effectively.

Qualifications

• Minimum 3 years Account Management experience.
• Previous experience in trade show industry is required.

Responsibilities

• Identify customer service requirements by establishing rapport with clients.
• Develop campaign strategy and prepare proposals.
• Ensure quality service delivery and maintain accurate client database.

Skills

Organizational skills

Client relationship management

Sales experience

Education

Post-secondary education in relevant discipline

Job description

Overview

Position Summary: Responsible for the growth of the company by identifying current and future customer service requirements; conducting background research on clients and their businesses; selling exhibits; providing service and recommendations to all aspects of the account; ensuring that client expectations are met.

Responsibilities

Build Client Relationships

• Identifying future customer service requirements by establishing rapport with clients
• Developing a campaign strategy, preparing and presenting proposals, concepts, storyboards and other copy
• Selling exhibits, attending shows, supervising exhibit setups as required
• Identifying new business opportunities
• Prospect for additional business through new and existing business
• Qualify leads

Service Client Accounts

• Meeting with client to determine client objectives, requirements and expectations
• Answering questions and requests
• Maintain regular communication with customers
• Providing client with recommendations and solutions
• Ensuring quality service delivery and professional standards in a timely and cost efficient manner
• Maintain current and accurate database of clients

Prepare Reports

• Collecting, analyzing and summarizing account information and trends
• Maintain funnel
• Complete necessary sales forms / DER sheets as related to process
• Prepare final client contract, obtain approvals and deposit

Communication

• Leading internal pre and post sales meetings to ensure understanding of client and project needs
• Obtain client budget and design parametres and enter design / quote docket
• Interacting with company employees to share information for proposal generation, job costing and servicing clients
• Facilitate change orders / modifications as needed
• Follow-up on overdue receivables
• Chair sales function meetings

Required Skills / Experience / Education

• Previous experience in trade show industry
• Post-secondary education required, college degree in marketing, communication, public relations or a related discipline preferred
• Excellent organizational skills
• Minimum 3 years Account Management experience