Accident Benefits Claims Advisor, Western Region

Desjardins Group; Burlington; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A financial services institution is looking for a dedicated Accident Benefits Claims Advisor to join the team in Burlington, Canada. This role involves investigating and negotiating claims while supporting clients through the process. Candidates should have a college diploma and at least three years of relevant experience. The company offers a competitive salary, flexible vacation, and a defined benefit pension plan. This is an opportunity to make an impact in a collaborative and supportive environment.

Benefits

Competitive salary

Annual bonus

Flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness reimbursements

Qualifications

• Minimum of three years of relevant experience in accident benefits or claims handling.
• CIP designation or enrolled in a program is preferred.
• Intermediate knowledge of medical and legal terminology.

Responsibilities

• Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity.
• Maintain ongoing communication with clients and provide regular updates.
• Collaborate with internal departments and external stakeholders for client support.

Skills

Accident benefits claims handling

Customer focus

Interpersonal skills

Decision quality

Education

College diploma in a related field

Job description

Overview

Temporary position for 12 months

We are seeking a dedicated and empathetic Accident Benefits Claims Advisor to join our team supporting the Western Region, specifically Alberta. In this role, you will be responsible for investigating, evaluating, and negotiating accident benefits claims of low to moderate complexity. You will play a key part in maintaining strong relationships with our members and clients by guiding them through the claims process with care and professionalism. This role is ideal for someone who thrives in a collaborative environment and is passionate about helping others navigate challenging situations. This is an opportunity to make a meaningful impact in the lives of our clients while working in a supportive and dynamic environment. You’ll be part of a team that values integrity, collaboration, and continuous improvement.

Responsibilities

• Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines.
• Maintain clear, timely, and empathetic communication with clients, providing regular updates, addressing inquiries, and guiding them through each step of the claims process.
• Identify and resolve challenges that may arise during the claims journey, always prioritizing the best interests and well-being of the client.
• Collaborate effectively with internal departments and external stakeholders—including medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution.
• Manage dispute resolution processes where applicable, ensuring fair and timely outcomes while maintaining professionalism and integrity.
• Apply sound reserving practices and ensure accurate and timely issuance of claim payments in accordance with company standards.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

Core Competencies

Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

What you bring to the table

• College diploma in a related field
• A minimum of three years of relevant experience in accident benefits or claims handling experience
• Please note that other combinations of qualifications and relevant experience may be considered
• CIP designation or enrolled in a program
• Intermediate knowledge and understanding of regulatory and contractual obligations under the Alberta Insurance Act
• Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-12-15