Accident Benefits Claims Advisor-Atlantic

Desjardins Group; Ottawa; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading financial services company is seeking an Atlantic Accident Benefits Claim Advisor in Ottawa, Ontario. The role involves investigating and negotiating accident benefits claims while maintaining strong relationships with clients. The ideal candidate will hold a Bachelor's degree, have at least three years of relevant experience, and be proficient in both French and English. The company offers competitive pay, flexible vacation, and a supportive work environment that values equity and diversity.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of three years of relevant experience.
• CIP designation or enrollment in program.
• Knowledge of regulatory and contractual obligations.
• Knowledge of medical and legal terminology.

Responsibilities

• Investigate, evaluate, negotiate accident benefits claims.
• Maintain clear and timely communication with clients.
• Collaborate effectively with internal and external stakeholders.
• Accurately case reserve claims.

Skills

Proficiency in both French and English

Decision quality

Interpersonal Savvy

Customer Focus

Action oriented

Education

Bachelor's degree in a related field

Job description

Additional locations: New Foundland, New Brunswick, Nove Scotia and Prince Edward Island.

As an Atlantic Accident Benefits Claim Advisor, you investigate, evaluate and negotiate accident benefits claims and help serve and maintain business relationships with members and clients. Proactively, you contact clients to establish rapport, discuss the claims process, and explain applicable benefits. You guide them through the claims process, understanding their unique needs while providing empathetic support. Where applicable, you effectively manage and negotiate claims through the dispute resolution process. You manage and interact with stakeholders in the claims process to ensure client's rehabilitation needs are met. You ensure effective reserving practices and issue claim payments on a timely basis.

Responsibilities

• Investigate, evaluate, negotiate accident benefits claims.
• Maintain clear and timely communication with clients, providing updates on the status of their claims, addressing inquiries and guiding them through the claims process.
• Proactively identify and resolve challenges that may arise during the claims process, with a focus on always doing what is best for the client.
• Collaborate effectively with internal and external stakeholders.
• Accurately case reserve claims in line with company best practices.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Proficiency in both French and English, due to the nature of the duties or work tools because the position involves interactions with French and English-speaking partners, members and/or clients.
• New Brunswick Adjusters License
• CIP designation or enrolled in program.
• Knowledge of regulatory and contractual obligations (New Brunswick, Nova Scotia, PEI, and Newfoundland)
• Knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
• Candidates located in NS, NB, PEI and New Foundland will be telework

Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)