24/7 Emergency Dispatch Analyst (18-Month Contract)

Canadian National Railway Company; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading North American railway company is seeking an Analyst for the Communication Centre. This position involves providing 24/7 radio dispatching support to CN Police and ensuring effective communication with various stakeholders during emergencies. Candidates should have a high school diploma, experience in dispatching or customer service, and be fluent in English and French. The role includes working in a rotating shift environment, highlighting the company's commitment to safety and teamwork within a dynamic corporate culture.

Qualifications

• Minimum 1 to 3 years of experience in relevant fields.
• Previous experience in computer aided dispatching or call center.
• Fluently bilingual in English and French.

Responsibilities

• Provide 24/7 radio dispatching and response to CN Police.
• Use CAD system to process calls and dispatch services.
• Maintain up-to-date files and logs for reports.

Skills

Communication support

Prioritizing calls

Customer service

Risk identification

Time management

Bilingual communication

Education

High School Diploma or equivalent

English Attestations of Collegial Studies (ACS) in Emergency Dispatch

Tools

Computer Aided Dispatching (CAD)

Microsoft Office

Job description

A leading North American railway company is seeking an Analyst for the Communication Centre. This position involves providing 24/7 radio dispatching support to CN Police and ensuring effective communication with various stakeholders during emergencies. Candidates should have a high school diploma, experience in dispatching or customer service, and be fluent in English and French. The role includes working in a rotating shift environment, highlighting the company's commitment to safety and teamwork within a dynamic corporate culture.