2026 Winter Student - Lead, Operational Procedures

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major banking institution in Toronto seeks a Student for a 4-month placement. The role supports the Fraud Operations team by maintaining and enhancing operational procedures. Ideal candidates should have strong communication skills, familiarity with documentation tools, and the ability to manage multiple tasks. The position offers valuable experience in a dynamic, collaborative environment.

Benefits

Professional development opportunities

Collaborative team environment

Chance to make a difference

Qualifications

• Familiarity with documentation tools and software.
• Ability to learn new tools and technologies quickly.
• Strong written and verbal communication skills.

Responsibilities

• Support all Operational Procedures related to Fraud Advice Center.
• Responsible to maintain, govern, archive, and implement changes to procedures.
• Manage risks, issues and decisions related to Fraud Management procedures.

Skills

Communication

Computer Literacy

Detail-Oriented

Interpersonal Relationships

Listening Effectively

Personal Development

Personal Initiative

Tools

Word

Excel

Visio

Asana

Webex

Job description

Overview

Please note: This posting is for a 4-month Winter 2026 Student placement with a start date of January 2026 and end date of April 2026. To be eligible for this 4-month Student position, you must either: be returning back to school after the work term end date of April 2026; or if you are not returning to school (i.e., graduating in December 2025 or April 2026), you must require the full 4-month term as a mandatory component to graduate successfully. Please ensure that you meet these eligibility requirements before applying; candidates who apply but are found ineligible are not able to be considered.

What is the opportunity?

The Lead, Operational Procedures will help support a dynamic Process Strategy team that is situated across two geographic locations. They will maintain, develop and enhance the operational procedures as Fraud Operations continues to build on the foundational routines and simplify delivery of solutions to our partners. The role will entail supporting the process owners and operational teams by keeping the operational procedures current and relevant. They would also be responsible to support procedure changes related to Fraud initiatives aligned with the strategy and objectives of the Operational Initiatives team.

What will you do?

• Support all Operational Procedures related to Fraud Advice Center and Fraud Operations.
• Responsible to maintain, govern, archive, and implement changes to operational procedures resulting from business objectives and priorities in accordance with defined Service Level Agreement (SLA).
• Manage risks, issues and decisions related to Fraud Management procedures library and knowledge base to mitigate and communicate quickly to meet original objectives or revised and approved objectives.
• Participates in initiatives aligned to identifying opportunities for procedure improvement and simplification consistent with the Fraud Management vision.

What do you need to succeed?

Must-have

• Familiarity with documentation tools and software (Word, Excel, Visio etc).
• Ability to learn new tools and technologies quickly as we mainly use Asana & Webex as a collaborative space.
• Ability to manage multiple tasks and projects simultaneously, prioritizing tasks based on urgency and importance.
• Ability to maintain organized records and files (e.g., procedural documents, version control).
• Capacity to juggle multiple timelines at once, meet deadlines, manage time effectively, and adapt to changing priorities.
• Strong written and verbal communication skills, with the ability to create clear, concise procedures that meet the needs of various audiences.
• Capable of working with cross-functional partners, coordinate with stakeholders, and manage competing demands.

Nice-to-have

• Project Management, Fraud and/or Document Control experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and make a difference

Job Skills

• Communication
• Computer Literacy
• Detail-Oriented
• Interpersonal Relationships
• Listening Effectively
• Personal Development
• Personal Initiative

Additional Job Details

Address: YORK MILLS CENTRE, 36 YORK MILLS RD, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Student/Coop (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-09-24

Application Deadline: 2025-10-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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