Sql jobs in Brazil

As a Business Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat and email — delivering outstanding customer experiences while adapting to change, navigating ambiguity and upholding Wise’s mission of money without borders.

• Provide high‑quality support via phone, chat and email with a focus on end‑to‑end case resolution.
• Resolve customer contacts and queries with sound judgment, empathy and minimal escalation.
• Meet performance targets across KPIs such as resolution rate, quality and handling time.
• Demonstrate advanced product and process knowledge for the assigned region or queue.
• Communicate clearly and professionally, adjusting tone and style based on customer context.
• Maintain accurate records using standardized case‑handling processes.
• Follow security and data privacy procedures across all channels.
• Proactively contribute to knowledge sharing, team discussions and continuous improvement.
• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.
• Embody and uphold Wise’s values in daily interactions.

• Professional experience: Customer‑facing experience preferably in fintech, banking, telecom or global contact centers.
• Communication proficiency: Fluent in English and Portuguese; strong written and verbal communication skills in both languages.
• Work schedule and flexibility: Flexibility in working hours and shifts, including morning, evening, weekend and public holiday shifts when applicable.
• Working hours will be fixed at the start of the month, with flexibility during the shift.
• Work environment: Follow working‑from‑home guidelines where applicable.
• Ways of working: Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.
• Open to feedback and coaching with a clear desire for continuous improvement.
• Skills and attributes: Self‑starter, able to work independently with knowledge resources, proactive and solution‑oriented with an ownership mindset.
• Comfortable using prompting for AI tools (e.g., ChatGPT, Google Gemini).
• Commitment to diversity and inclusion: Commitment to fostering an inclusive and diverse work environment (DEI).
• Data security and compliance: Understanding and following data security procedures, especially as data privacy regulations evolve.
• Adaptability: Able to keep up with constant change, patient and flexible.
• Great fit with Wise’s values and company culture.

• Resume required in English; applications in Portuguese will not be considered.
• Office attendance: During the first three months agents must be fully present in the office (five days a week); afterwards the minimum attendance requirement is 12 days per month.
• Schedule: 5×2 (five days on, two days off) totaling 36 hours per week with variable days off.
• Shifts: Split running from 9:00 – 17:12 or 13:48 – 22:00.
• Time off: Schedules are released in advance and agents are guaranteed at least one full weekend off per month.
• You must live in São Paulo and be legally authorized to work in Brazil.
• Salary: 601,500 BRL gross per month.
• RSUs in a rapidly growing company.
• Flexible working model.
• An annual self‑development budget.
• Health and dental allowance for you and your dependents.
• Company‑paid life insurance and an EAP program.
• Paid time off: 30 days vacation, 3 Me days, 1 volunteer day annually.
• A paid 6‑week sabbatical leave after four years.
• 18‑weeks of paid parental leave after a year, plus child‑care assistance.
• Transportation vouchers.
• Meal voucher (708 BRL per month) and food voucher (1,166 BRL per month).
• TotalPass access to 3,500 gyms and studios throughout Brazil.
• Click here to learn more about the benefits that we offer at Wise.

No.

Full‑time.

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For everyone everywhere. We’re people building money without borders without judgement or prejudice. We believe teams are strongest when they’re diverse, equitable and inclusive. We’re proud to have a truly international team and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected and empowered to contribute towards our mission and able to progress in their careers.

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