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RPG Gaming Customer Support Representative (Email with English)
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RPG Gaming Customer Support Representative (Email with English)
Job summary
A gaming support company is seeking a full-time remote Email RPG Gaming Customer Support Representative. You will assist players by answering their questions, resolving issues, and providing technical support via email in a fully remote setup. Ideal candidates should have experience in customer support, professional command of English, and a passion for RPG games. The role includes competitive salary, bonuses, and paid time off. Work involves night shifts with a schedule of 24/7 customer support.
Benefits
Qualifications
- Previous experience in Customer Support is required.
- Must have professional English speaking and writing skills.
- Knowledge of Email Etiquette is essential.
- Computer systems understanding with fast accurate typing is a must.
Responsibilities
- Answer player questions via email only.
- Help resolve player issues and guide them to the right answers.
- Troubleshoot and provide technical solutions.
- Work, train, and communicate with the teams in English.
Skills
We are looking for an Email - RPG Gaming Customer Support Representative (FULL‑TIME REMOTE JOB). Join Customer Umbrella and help people one caring interaction at a time – that includes you!
- Previous experience in Customer Support.
- Professional English speaking and writing skills.
- Knowledge of Email Etiquette.
- Personal computer or laptop with a stable internet connection.
- Windows 15.6" AMD Ryzen 7 5800U, 1.9‑4.4 GHz / AMD Radeon Vega 8 / 32 GB / SSD – 512 GB.
- Computer systems understanding and fast accurate keyboard typing speed.
- Un‑Interrupted Electricity and UPS power backup.
- RPG Games knowledge, mobile, PC, console, e‑sports expertise is a must.
- Work with a young international team.
- Competitive salary with fair promotion opportunities.
- Internal company bonuses.
- 20 paid days off (vacation).
- 7 weeks paid training (Mon‑Fri business hours GMT+2).
24 / 7 coverage – 5 working days a week / 2 days off, 8.5 hour working shifts.
Shift 02: 00 – 10:30 (Night) GMT+2 Time Zone (21:00 PM – 5:30 AM BRT).
- Answer player questions via email only.
- Help resolve player issues and guide them to the right answers.
- Troubleshoot and provide technical solutions.
- Work, train, and communicate with the teams in English.
- Fully remote.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.