RPG Gaming Customer Support Representative (Email with English)

CustomerUmbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A gaming support company is seeking a full-time remote Email RPG Gaming Customer Support Representative. You will assist players by answering their questions, resolving issues, and providing technical support via email in a fully remote setup. Ideal candidates should have experience in customer support, professional command of English, and a passion for RPG games. The role includes competitive salary, bonuses, and paid time off. Work involves night shifts with a schedule of 24/7 customer support.

Serviços

Competitive salary

20 paid days off

7 weeks paid training

Internal company bonuses

Work with an international team

Qualificações

• Previous experience in Customer Support is required.
• Must have professional English speaking and writing skills.
• Knowledge of Email Etiquette is essential.
• Computer systems understanding with fast accurate typing is a must.

Responsabilidades

• Answer player questions via email only.
• Help resolve player issues and guide them to the right answers.
• Troubleshoot and provide technical solutions.
• Work, train, and communicate with the teams in English.

Conhecimentos

Customer Support experience

Professional English speaking

Email Etiquette knowledge

RPG Games knowledge

Fast keyboard typing speed

Computer systems understanding

Descrição da oferta de emprego

Overview

We are looking for an Email - RPG Gaming Customer Support Representative (FULL‑TIME REMOTE JOB). Join Customer Umbrella and help people one caring interaction at a time – that includes you!

Requirements

• Previous experience in Customer Support.
• Professional English speaking and writing skills.
• Knowledge of Email Etiquette.
• Personal computer or laptop with a stable internet connection.
• Windows 15.6" AMD Ryzen 7 5800U, 1.9‑4.4 GHz / AMD Radeon Vega 8 / 32 GB / SSD – 512 GB.
• Computer systems understanding and fast accurate keyboard typing speed.
• Un‑Interrupted Electricity and UPS power backup.
• RPG Games knowledge, mobile, PC, console, e‑sports expertise is a must.

Benefits

• Work with a young international team.
• Competitive salary with fair promotion opportunities.
• Internal company bonuses.
• 20 paid days off (vacation).
• 7 weeks paid training (Mon‑Fri business hours GMT+2).

Schedule

24 / 7 coverage – 5 working days a week / 2 days off, 8.5 hour working shifts.

Shift 02: 00 – 10:30 (Night) GMT+2 Time Zone (21:00 PM – 5:30 AM BRT).

Job Description

• Answer player questions via email only.
• Help resolve player issues and guide them to the right answers.
• Troubleshoot and provide technical solutions.
• Work, train, and communicate with the teams in English.
• Fully remote.