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Auxiliar De Atendimento Bilíngue (Noturno)
Zusammenfassung
A vacation home management company is seeking skilled professionals to provide guest support in English for their remote team from Brazil. Key responsibilities include identifying guest needs and coordinating services. The role requires advanced English proficiency and offers a schedule from 6:00 PM to 2:20 AM. Ideal candidates should be proactive, possess strong communication skills, and be able to thrive in a dynamic work environment.
Qualifikationen
- Proficiency in English is mandatory for communication with guests.
- Ability to work on a shift basis, including evenings and weekends.
- Strong interpersonal skills and the ability to multitask.
Aufgaben
- Provide guest support in English via chat and phone.
- Identify and communicate guest needs to the operations team.
- Schedule requested services according to guest preferences.
Kenntnisse
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.