Jobs in Campo Grande, Brazil

Employer Industry: Cryptocurrency and Financial Technology

• Salary range up to $185,400
• Target bonus, equity, and comprehensive benefits including medical, dental, vision, and 401(k)
• Opportunity to lead a high-performance social support program in a rapidly growing industry
• Work in a collaborative environment with high-caliber colleagues
• Gain experience in crisis communications and public messaging
• Engage in a mission-driven company focused on increasing economic freedom

• Build and lead a high-performance social support program across various social media platforms
• Elevate real-time social listening, triage, and resolution for customer account issues and service frustrations
• Collaborate with cross-functional teams to address root issues and prevent future occurrences
• Oversee escalation workflows to ensure effective customer support
• Manage crisis responses and communicate trust-building messages post-incident

• 6+ years of experience leading social programs, preferably in tech, fintech, or cryptocurrency
• Proven experience managing high-volume social support environments
• Strong understanding of AI and human support workflows
• Ability to work under pressure during high-stakes events
• Data-driven mindset with the ability to present insights to executive leadership

• Experience in regulated industries or dealing with government/press scrutiny
• Background in crisis communications, incident response, or risk management
• Familiarity with social listening and triage tools such as Sprinklr or Salesforce

#Cryptocurrency #CustomerExperience #SocialSupport #CrisisManagement #TechJobs

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