Jobs in Brasilia, Brazil

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support Associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. The SP-Support Associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, the SP-Support Associate is expected to contribute to a positive team environment and drive process improvements as applicable.

1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
3. Provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4. Adeptly navigate multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.
5. Demonstrate effective, clear and professional written and oral communication. Listen closely and empathetically to Selling Partners: understand, paraphrase, and prioritize SP’s needs, then provide appropriate solutions.
6. Consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals.
7. Maintain excellent levels of confidentiality and data security standards. Adhere to company policies, code of conduct and a commitment to exceptional Selling Partner service.
8. Actively seek solutions through logical reasoning and data interpretation independently.
9. Foster a positive and cooperative team environment.
10. Demonstrate enthusiasm for learning and commitment to continuous improvement.

1. Note: This position is for a native Korean speaker residing in South Korea, to work in a fully virtual role supporting our operations.
2. 1. College Graduate
3. 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills
4. 3. Experience in working with operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
5. 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays
6. 1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
7. 2. Business acumen in areas of e-commerce and retail is advantageous.
8. 3. Typing skills of 30 words per minute with an accuracy of 93%

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