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We’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a direct hire role.

Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals.

• Own and manage ongoing customer relationships post-onboarding via phone, video, text, and email using our own tech stack
• Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)
• Conduct regular account performance and campaign reviews
• Analyze metrics (deliverability, response rates, conversion signals, etc.)
• Establish clear expectations for SMS performance, compliance, and best practices
• Reinforce Smarter Contact’s value proposition, positioning, and differentiators
• Advise customers on campaign optimization, list strategy, volume, and cadence
• Act as a trusted partner focused on ROI and lead outcomes
• Identify expansion opportunities aligned with customer growth (users, volume, add-ons)
• Proactively identify confusion, friction, or churn risk - escape and resolve
• Drive expansion through cross-sell and upsell opportunities tied directly to customer value
• Partner closely with Sales, Marketing, and Customer Experience on customer insights
• Work a minimum of 40 hours / week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday

• 4+ years in a quota-carrying Customer Success, Account Management, or growth-focused positions in a SaaS company
• Proficient or native level English (full business fluency), both written and verbal
• Confident, direct communicator with a partnership mindset
• Highly analytical; comfortable interpreting data and trends
• Detail-oriented, process-driven, and highly organized
• Engaging, personable, and energetic in customer interactions
• Sales-trained and able to identify business expansion opportunities
• Proven track record of meeting and/or exceeding a business expansion quota

• Experience working at a telecom SaaS
• Strong real estate investor (REI) industry knowledge
• Deep understanding of SMS performance, compliance, and deliverability

• USD base + variable compensation
• 15 days PTO + 5 sick days + 10 floating holidays
• High autonomy, fast execution, real impact
• Professional development benefit
• Wellness benefit
• Employment anniversary and birthday gift
• Quarterly health allowance
• Remote-first team with a strong performance culture

This opportunity is offered as a full-time independent contractor role.

• You prefer a low-pressure, low-output environment
• You're not fluent in English or are uncomfortable communicating directly with cross-functional teams
• You don’t meet the minimum customer success experience
• No experience working for a SaaS company

We’re looking for a proven Customer Success Specialist ready to build the next chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.