Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management company is looking for two full-time Virtual Assistants based in Brazil to enhance their operations. The role requires fluent English and strong customer service skills. Responsibilities include crafting responses to guest inquiries, resolving complaints, and collaborating with various teams. This position is 100% remote, offers consistent hours, and provides opportunities for career growth within a supportive international team.

Serviços

Work 100% remotely

Consistent full-time hours

Competitive hourly rate

Supportive international team

Career growth opportunities

Qualificações

• Fluency in English with excellent grammar and communication tone.
• Ability to multitask under pressure.
• Must have a reliable laptop and high-speed WiFi.

Responsabilidades

• Respond to guest messages and inquiries across various platforms.
• Maintain a quick response time to all messages.
• Resolve guest complaints with empathy and sound judgment.
• Collaborate with different teams to fulfill requests.
• Monitor and document customer interactions accurately.

Conhecimentos

Fluent in English (spoken and written)

Strong typing skills (80+ WPM)

Attention to detail

Problem-solving skills

Conflict resolution skills

Descrição da oferta de emprego

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast‑paced, service‑driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech‑savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow‑up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem‑solving and conflict resolution skills.
• Must have a reliable laptop / computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full‑time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.