Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management company is seeking full-time Virtual Assistants to join its team in Brazil. In this remote role, you will respond to guest inquiries, resolve complaints, and collaborate with teams to ensure excellent service across multiple properties. We're looking for individuals fluent in English with strong typing skills and a passion for customer care. This position offers competitive pay and opportunities for growth within a supportive international environment.

Serviços

100% remote work

Full-time hours

Competitive hourly rate

Career growth opportunities

Qualificações

• Excellent grammar and communication tone in English.
• Confidence navigating multiple platforms.
• Ability to multitask under pressure.

Responsabilidades

• Craft professional responses to guest messages across platforms.
• Maintain a quick response time to messages.
• Resolve guest complaints with professionalism.
• Coordinate with cleaning and maintenance teams.
• Update internal systems and document customer interactions.

Conhecimentos

Fluent in English

Strong typing skills (80+ WPM)

Attention to detail

Problem-solving skills

Conflict resolution skills

Descrição da oferta de emprego

Overview

We’re looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.

If you’re fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow-up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem-solving and conflict resolution skills.
• Must have a reliable laptop/computer and high-speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full-time, consistent hours (40 hours/week).
• Competitive hourly rate in USD.
• Supportive, fast-growing international team.
• Career growth opportunities for high-performing team members.