Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de gerenciamento de propriedades está buscando Assistentes Virtuais para se juntar à sua equipe no Brasil. O trabalho envolve comunicação com hóspedes e inquilinos, garantido um alto padrão de serviço. Os candidatos ideais devem ser fluentes em inglês, ter habilidades de digitação acima de 80 WPM e serem capazes de resolver problemas sob pressão. A empresa oferece trabalho 100% remoto, com horas consistentes e oportunidades de crescimento e desenvolvimento na carreira.

Serviços

Trabalho 100% remoto

Horários consistentes (40 horas/semana)

Taxa horária competitiva em USD

Equipe internacional em crescimento

Qualificações

• Fluente em inglês (escrito e falado) - excelente gramática.
• Habilidades de digitação acima de 80 WPM.
• Experiência anterior com gestão de propriedades é uma vantagem.

Responsabilidades

• Responder mensagens e consultas de hóspedes de forma clara e profissional.
• Manter um tempo de resposta de 5 a 10 minutos durante o turno.
• Desescalar e resolver queixas de hóspedes com profissionalismo.

Conhecimentos

Fluente em inglês

Habilidades de solução de problemas

Excelentes habilidades de digitação

Atenção aos detalhes

Multitarefa sob pressão

Descrição da oferta de emprego

Virtual Assistant Chosan•agudos, estado de são paulo, br

Descrição da vaga

We’re looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast‑paced, service‑driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.

If you’re fluent in English, tech‑savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow‑up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem‑solving and conflict resolution skills.
• Must have a reliable laptop/computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full‑time, consistent hours (40 hours/week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.