User Acquisition Manager - Sao Paulo

Zubale; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A tech company in Latin America is seeking a professional with 4+ years of operations experience to lead the acquisition strategy for gig workers. The ideal candidate has a strong data analysis background and experience managing teams. Responsibilities include enhancing communication strategies and managing CRM processes. This is an opportunity to work in a fast-growing startup with a focus on improving eCommerce experiences and gig worker engagement.

Serviços

Competitive salary

Vacation, holidays, and floating days

Fast track development

Training environment and mentorship

Team environment focused on digital solutions

Qualificações

• 4+ years of experience in operations in a very fast paced environment.
• 3+ years of experience in user acquisition in gig worker platforms.
• 3+ years of experience managing teams.
• Strong raw data analysis and data driven.

Responsabilidades

• Lead Zubaleros acquisition strategy both online and offline.
• Create new Zubaleros forecast by business unit.
• Reduce Zubaleros CAC.
• Increase Zubaleros LTV by reducing churn.
• Establish policies for acquisition and retention.
• Improve communication campaigns to increase interest on the platform.
• Automatize acquisition funnel and integrate with platforms.
• Manage CRM and cohorts for personalized approach.
• Improve Member Get Member Program.

Conhecimentos

Operations in fast-paced environments

User acquisition in gig worker platforms

Team management

Data analysis

Cross-functional teamwork

Bias to action

Advanced English

Descrição da oferta de emprego

Hi there!

Thanks for your curiosity

If you are looking for a Happy Environment where you can exercise your creativity, sharpen your mastership and grow in your career, then scroll this down!

Who We Are

Zubale is a technology company that enables retailers to win in eCommerce in Latin America with its ecosystem of eCommerce infrastructure services.

We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands to integrate our technology with theirs and fulfill the order end-to-end with independent workers who pick, pack and deliver from the retailers asset (store, warehouse, dark stores etc) to the final customer.

In addition, we can modularize our tech given the retailers needs.

We are obsessed with helping brands and retailers improve their eCommerce direct channels experience, reduce costs and improve EBITDA.

We have achieved aggressive growth in 4 years operating in 6 countries : Mexico, Brazil, Chile, Colombia, Peru and Costa Rica and completing over 10 million jobs in our platform.

Today we serve 80+ customers, have thousand of gig workers engaged in our platform and operate in thousand of stores.

We're looking for people with an entrepreneurial spirit and passion for building new and different projects.

This is a rare opportunity in Latin America to work with a well-funded startup, with exponential growth, and footprint across the region.

Our founders are Harvard Business School graduates with deep consumer expertise at Walmart and P&G across Latin America, India, China and Africa.

What You Will Do

• Lead Zubaleros (Independent workers) acquisition strategy both online and offline
• Create new Zubaleros forecast by business unit and aligned with different stakeholders
• Reduce Zubaleros CAC
• Increase Zubaleros LTV by reducing churn and increasing engagement
• Establish and maintain policies and procedures pertaining to all aspects of acquisition and retention
• Support ad hoc projects requested by other teams from time to time
• Create & improve communication campaigns and strategies to increase the number of people interested to join the platform
• Automatize our acquisition funnel and integrate with platforms to create a good journey to Zubaleros
• Build and Manage our CRM and cohorts to create personalize approach with our Zubaleros
• Improve our Member Get Member Program

What You Will Bring

• 4+ years of experience in operations in a very fast paced environments
• 3+ years of experience in user acquisition in gig workers platforms
• 3+ years of experience managing teams
• Strong raw data analysis and data driven (cohorts analysis, churn analysis, etc)
• Must work well in cross-functional teams and demonstrate behavior conducive to promoting strong teamwork
• Bias to action - looking for good enough vs perfect solutions to problem
• Advanced English is required

Nice to have

Experience working in different markets across Latin America

What We Offer

• Competitive Salary
• Plenty of time to refresh and regenerate : vacation, holidays and floating days
• Fast track development when goals are met
• Great training environment and mentorship by Harvard graduates
• Opportunity to work with an amazing team to build a platform that helps people find a foothold in the digital world