Travel Operations Specialist (Remote | Tourism)

Beyond Madeira; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tourism company is looking for a remote professional to manage car rental and activity reservations while providing operational support. The role requires experience in tourism and strong organizational skills, along with proficiency in English. Candidates should be comfortable using digital tools and practical applications of AI. Full-time or part-time options available, adjusted according to experience. Competitive compensation with a focus on practical skills over formal education.

Qualificações

• Experience in tourism, reservations, or operations.
• Strong organizational skills and attention to detail.
• Clear and professional written communication.
• Functional English for professional reading and writing.
• Comfort with digital tools.
• Practical use of AI in work tasks.
• Ability to work independently while following processes.

Responsabilidades

• Manage and organize car rental and activity reservations.
• Update operational information in spreadsheets and internal systems.
• Resolve operational questions related to reservations and schedules.
• Organize data for internal decision-making.
• Assist with reservation changes and exceptional situations.
• Use AI tools for writing and organizing information.
• Communicate professionally with the internal team.

Conhecimentos

Tourism operations

Reservation management

Organizational skills

Professional communication

Functional English

Use of digital tools

Use of Artificial Intelligence

Descrição da oferta de emprego

Role Overview

Beyond Madeira is a tourism project focused on car rental reservations, activities, and traveler support in Madeira Island, Portugal.

We are exploring the Brazilian market to reinforce our team with a remote professional, focused on tourism operations, reservation organization, and operational support through clear processes and smart use of technology.

This is not a generic customer support or call center role.

Responsibilities

• Support the management and organization of car rental and activity reservations
• Update and validate operational information in spreadsheets and internal systems
• Support the resolution of operational questions related to reservations, schedules, and processes
• Organize data to support internal decision-making
• Assist with reservation changes, adjustments, and exceptional situations
• Use Artificial Intelligence (e.g., ChatGPT, Perplexity) to support writing, organization, analysis, and clarification of information
• Communicate clearly, objectively, and professionally with the internal team

Qualifications

• Previous experience in tourism, reservations, operations, or related areas
• Strong organizational skills and attention to detail
• Clear and professional written communication
• Functional English for professional reading and writing
• Comfort working with digital tools (spreadsheets, email, messaging, online systems)
• Practical use of Artificial Intelligence in work tasks
• Ability to work autonomously while following defined processes
• Formal academic education is not required. We value practical skills, reasoning ability, and reliability over titles.

Work Model

• 100% remote
• Schedule to be defined (full-time or part-time, depending on profile)
• Independent contractor / service-based collaboration

Compensation

• Competitive with the Brazilian market
• Adjusted according to experience, availability, and responsibility level