Travel Operations Specialist (Remote | Tourism)

Beyond Madeira; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tourism project is seeking a remote professional to manage car rental and activity reservations in Brazil. The role emphasizes strong organizational skills, clear communication, and proficiency with digital tools including AI. You will be part of a team supporting operations and ensuring customer satisfaction. Compensation is competitive within the Brazilian market and based on your experience and responsibilities.

Qualificações

• Experience in tourism, reservations or operations.
• Strong organizational skills.
• Proficient in professional English communication.

Responsabilidades

• Manage car rental and activity reservations.
• Update and validate operational information.
• Resolve operational questions related to reservations.

Conhecimentos

Tourism industry experience

Organizational skills

Clear written communication

Digital tools proficiency

AI tools usage

Descrição da oferta de emprego

Role Overview

Beyond Madeira is a tourism project focused on car rental reservations, activities, and traveler support in Madeira Island, Portugal.

We are exploring the Brazilian market to reinforce our team with a remote professional, focused on tourism operations, reservation organization, and operational support through clear processes and smart use of technology.

This is not a generic customer support or call center role.

Responsibilities

• Support the management and organization of car rental and activity reservations
• Update and validate operational information in spreadsheets and internal systems
• Support the resolution of operational questions related to reservations, schedules, and processes
• Organize data to support internal decision-making
• Assist with reservation changes, adjustments, and exceptional situations
• Use Artificial Intelligence (e.g., ChatGPT, Perplexity) to support writing, organization, analysis, and clarification of information
• Communicate clearly, objectively, and professionally with the internal team

Qualifications

• Previous experience in tourism, reservations, operations, or related areas
• Strong organizational skills and attention to detail
• Clear and professional written communication
• Functional English for professional reading and writing
• Comfort working with digital tools (spreadsheets, email, messaging, online systems)
• Practical use of Artificial Intelligence in work tasks
• Ability to work autonomously while following defined processes
• Formal academic education is not required. We value practical skills, reasoning ability, and reliability over titles.

Work Model

• 100% remote
• Schedule to be defined (full-time or part-time, depending on profile)
• Independent contractor / service-based collaboration

Compensation

• Competitive with the Brazilian market
• Adjusted according to experience, availability, and responsibility level