Travel Customer Service

Kim Luxe Travel; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A travel agency is looking for a Travel Customer Service professional to assist clients through their travel journey, ensuring great experiences and addressing concerns. Responsibilities include communication via email and phone, managing bookings, and providing helpful information. Ideal candidates will possess strong communication skills, be well-organized, and have a passion for helping clients enjoy their travels. The position offers flexibility, training, and growth opportunities, along with travel benefits.

Serviços

Flexible hours

Training and support

Career growth opportunities

Travel benefits

Collaborative team culture

Qualificações

• Experience in customer service, preferably in travel, tourism, or hospitality.
• Ability to manage multiple requests efficiently.
• Willingness to learn new systems and tools.

Responsabilidades

• Communicate with clients through various platforms to assist with inquiries.
• Manage booking updates and special travel needs.
• Provide accurate information regarding travel requirements.

Conhecimentos

Strong communication

Customer-first mindset

Organizational skills

Tech-savvy

Problem-solving

Descrição da oferta de emprego

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture