Tiktok Shop - Lead Of Account Managers, Beauty

TikTok; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading social media platform in São Paulo is seeking an experienced professional to manage Brazilian business partners in the hardline category. The role requires strong interpersonal, communication, and negotiation skills, along with a customer service orientation. Candidates should have over three years of relevant experience and the ability to work collaboratively in a global environment. This is an exciting opportunity to contribute to a new commerce ecosystem aimed at enhancing the brand experience for users.

Qualificações

• 3+ years relevant working experience.
• Customer service orientation and experience in a client-facing role.
• Good communication and collaboration skills in a global environment.

Responsabilidades

• Acquire and manage Brazilian top business partners for hardline category.
• Build and maintain relationships with partners.
• Help partners expand exposure leveraging creator capabilities.

Conhecimentos

Interpersonal skills

Communication skills

Negotiation skills

Analytical skills

Descrição da oferta de emprego

About the team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users. Responsibilities :

• Acquire and manage Brazilian top business partners to kick off business for the hardline category.
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign.
• Help business partners gradually expand exposure by leveraging creators’ capabilities or building their own.
• Discover new collaborative opportunities for partners’ short‑term and long‑term development plans.
• Maintain service quality provided by partners - low cancellation and return rate, reviews, and other components to increase conversion rate and customer satisfaction.
• Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Minimum Qualifications

• Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
• Customer service orientation and experience working in a client facing capacity;
• 3+ years relevant working experience;
• Good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications

• Experienced in relatable in‑category management, at a large partner, or agency side or other company with specialism in beauty is preferred.
• Strong sense of social content (livestream and short‑video is a preference), practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus.
• Collaborative and open to changes and challenges and learn.
• Ability to thrive in ambiguity and adapt quickly to change.