Technical Service Engineer(J10590)

buscojobs Brasil; Criciúma; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions provider seeks a Technical Support Specialist to deliver effective support for Pylontech products. Responsibilities include diagnosing issues, conducting installations, and creating training resources, requiring a Bachelor's degree in Electrical Engineering or related fields. Ideal candidates will have at least one year of relevant experience and strong communication skills in both English and Portuguese.

Qualificações

• 1 year of experience in Technical service roles related to energy storage or renewable energy.
• Ability to work independently and as part of a team.
• Fluent in English and Portuguese.

Responsabilidades

• Provide timely and effective technical support to customers.
• Conduct on-site product installations.
• Develop training materials and deliver training sessions.

Conhecimentos

Technical support

Effective communication

Problem-solving

Customer focus

Formação académica

Bachelor's degree in Electrical Engineering or Renewable Energy

Descrição da oferta de emprego

Technical Support - Pylontech

1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.

2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.

3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.

4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.

5. Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.

6. Product Testing and Quality Assurance: Keep commynication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.

Requirements:

1. Bachelors degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.

2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.

3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.

4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.

5. Based in Brazil, Fluent English & Portuguese language is required.

Senior Software Engineer Technical Lead

Senior Technical Lead Engineer

Systems, Platforms, Blockchain, Web3, Synchronization, Architecture

Systems, Architecture, Synchronous Systems, Kafka, Cryptography, Microservices, Messaging Systems, Payment Platforms, CI/CD, API Development, DevOps

Location: Job is remote, however, candidate must be located in commutable distance to Sao Paulo.

Overview: Join us as a Senior Technical Lead Engineer at AORO, which is a digital gold platform built to power the next generation of transactions on Web3 infrastructure and financial rails. We’re looking for a driven, capable lead that is up for the challenge of refining existing architecture and systems, and creating upcoming architecture to support products in the roadmap. You must have the grit and determination, but also be a hands-on engineer. You need to love to code, but also to see the bigger picture and most importantly, have integrity. You will be working alongside the CEO, CTO, and rest of the engineering team.

Responsibilities:

• Development in python, as we continuously architect and refine microservices.
• Create GraphQL, APIs.
• Orchestration and synchronization of messaging systems.
• Payment integrations, web3 integrations.
• Maintain CI/CD pipelines to deliver holistic solutions.
• Engineering smart contracts and other blockchain technologies.
• Database architecture, design, and implementation.
• Craft, optimize, and manage APIs for seamless data exchange.
• Tackle system optimization, performance, privacy, and data encryption challenges.
• Champion iterative development and continuous enhancement.
• Stay at the forefront of trends in Cryptocurrencies, Web3, Blockchain technologies, Kafka, Event architecture, GraphQL, Apollo, Microservices, Systems, and API design.

Skills:

• Advanced proficiency in Synchronous systems, GraphQL, Python, Kafka, and Microservices architecture.
• Secure, performant database design and cryptography.
• Seamless integration with external messaging and payment platforms.
• Event-driven systems and synchronous systems.
• CI/CD pipeline implementation for automated deployment.
• Breadth of experience in API development for seamless data interaction.
• Automation, Git version control, and collaborative workflows.
• Kafka, Apollo, Node.js, Python, and SQL databases.

Requirements:

• 10-15 years of Systems Engineering experience, specializing in Microservices, Systems Engineering, Database design, Event-driven architecture, GraphQL, PostgreSQL, CI/CD, Infrastructure, and API development.
• Demonstrated and led success in real-world, real-time high throughput systems with hundreds of thousands of users, employing secure, performant, and efficient backend design and implementation.
• Master’s or Bachelors degree in Computer Science, Systems Engineering, or a related field.
• Knowledge of web3/crypto derived from personal or professional industry experience.

If you\'re an independent, self-driven, lead Engineer wanting a strong challenge, and have real-world experience, we want to hear from you. Apply if you want to make a lasting impact in the world, with the opportunity to craft a platform that reaches millions of users. Lets innovate. Letfs make engineering beautiful.