Technical Service Engineer(J10590)

buscojobs Brasil; Caraí; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A tech solutions company in Brazil seeks a Technical Support Specialist to provide customer support and product installation for energy storage systems. The ideal candidate should have a Bachelor’s degree in Electrical Engineering and at least 1 year of related experience. Effective communication skills and fluency in English and Portuguese are required for this role, which includes training customers and ensuring high satisfaction levels.

Qualificações

• 1+ years of experience in technical service roles related to energy storage or renewable energy.
• Fluency in English and Portuguese required.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide technical support to customers regarding Pylontech products.
• Conduct on-site product installations.
• Develop training materials and deliver training sessions.

Conhecimentos

Technical Support

Effective Communication

Problem-solving

Customer Focus

Formação académica

Bachelor's degree in Electrical Engineering or Renewable Energy

Descrição da oferta de emprego

Responsibilities

• Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
• Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.
• Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.
• Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.
• Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.
• Product Testing and Quality Assurance: Maintain communication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.

Requirements

• Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
• At least 1 year of experience in technical service roles related to energy storage or renewable energy.
• Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as the ability to work under pressure.
• Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
• Based in Brazil, fluent English & Portuguese language is required.