Technical Program Manager

CriticalRiver Inc.; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading tech company is seeking a Technical Program Manager / Delivery Manager to oversee project delivery across various tech tracks. This role requires leading cross-functional teams, managing customer expectations, and ensuring project success within scope and budget. Ideal candidates will have strong leadership skills, proven experience in managing complex projects, and excellent communication abilities. The position supports remote collaboration across different time zones, emphasizing customer satisfaction and continuous improvement.

Qualificações

• Proven experience in software development project management with onshore/neareshore/offshore models.
• Ability to manage complex project challenges effectively.
• Open to flexible communication across different time zones.

Responsabilidades

• Manage delivery for key customers across all technological tracks.
• Ensure projects are delivered on time, within scope, and budget.
• Work closely with customer stakeholders to ensure project scope understanding.

Conhecimentos

Software development project management

Exceptional communication skills

Leadership and team management

Agile methodologies

Problem-solving mindset

Formação académica

Bachelor's or Master's degree in Computer Science, Information Technology

Ferramentas

Jira

Agile

Scrum

ITIL

Descrição da oferta de emprego

Job Title

Technical Program Manager / Delivery Manager

Duration

Fulltime with CriticalRiver

Location

Brazil / Costa Rica

Need to support PST timings

Job Profile

Manage delivery for our key customers across all the technological tracks

Manage and lead teams across technologies, fostering a collaborative and productive work environment.

Ensure regular updates to customer stakeholders sent through WSRs

Conduct MBRs and QBRs

Achieve high customer delight

Roles and Responsibilities

• Ensure projects are delivered on time, within scope, and budget by working with technology teams.
• Work closely with customer stakeholders and ensure the project scope is well understood and documented as per the defined standards.
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
• Act as a delivery point of contact for Customer, understanding the Customer, managing expectations and ensuring highest customer satisfaction.
• Service / Project Review meetings with Customer and Management.
• Adopt customer specific processes and methodologies.
• Proactively identify, evaluate, and mitigate project risks effectively.
• Ensure that the project teams meet SLAs and avoid service credits / penalties.
• Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
• Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
• Establish and monitor KRAs and KPIs as performance metrics for team members.
• Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams.
• Ensure SOWs are signed and invoices cleared on-time by working with finance teams and the customer stakeholders.
• Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities / stories / Jira tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
• Work with customer stakeholders, identify opportunities, proactively create proposals with efforts, solutioning and financials.

Skills

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management, having worked with onshore / nearshore / offshore models; open to be flexible to speak to teams in different time zones.
• Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross‑functional teams.
• Strong leadership and team‑management skills.
• Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
• Problem‑solving mindset and ability to manage complex project challenges.