Technical Account Manager Specialist

Ebanx; São Paulo; Presencial; BRL 441.000 - 663.000; Tempo integral

Resumo da oferta

A leading fintech company in São Paulo seeks a Technical Account Manager Specialist to drive strategic partnerships and ensure operational excellence. The role demands outstanding analytical leadership, the ability to manage complex issues, and fluency in English for global engagement. You'll oversee KPI frameworks and influence product roadmaps while collaborating across departments to optimize payment solutions. This position offers attractive benefits including educational support, comprehensive health plans, and a well-being program.

Serviços

Annual bonuses based on company performance

Meal / Food Allowance

Financial support for education programs

Budget for workshops and certifications

Language Classes

Comprehensive medical and dental plans

Childcare assistance

Life Insurance

Transportation assistance

Special day off on birthday

Well-being program with access to Wellhub

Qualificações

• Outstanding data-driven mindset focused on architecting solutions.
• High accountability for managing multifaceted crises.
• Proven experience driving results in fast-paced environments.
• Mastery in conducting high-level meetings.
• Fluent / Advanced English for seamless global interaction.
• Ability to bridge the gap between complex API and business.

Responsabilidades

• Act as a consultant for key merchants to drive growth.
• Lead cross-functional task forces to solve issues.
• Present strategic performance narratives to C-level stakeholders.
• Influence the global product roadmap for scalable features.
• Design and oversee KPI frameworks to optimize payments.
• Drive integration between Sales, Product, and Engineering.

Conhecimentos

Advanced Analytical Leadership

Complex Ownership

Strategic Agility

Executive Presence

Storytelling & Tooling

Bilingual Proficiency

Technical Translation

Ferramentas

SQL

BI tools

Excel

PowerPoint

Descrição da oferta de emprego

At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets.

We're a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most.

We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you're looking to be part of a company that's transforming the future of payments with clarity, ambition, and real-world impact—we'd love to meet you.

In Operations, we ensure everything runs with excellence, security, and according to the right processes.

We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.

Responsibilities

As an EBANX Technical Account Manager Specialist your responsibilities will include :

• Strategic Partnership : Act as a consultant for key merchants, driving long-term growth and high-level technical alignment;
• Systemic Resolution : Lead cross-functional task forces to solve structural issues and prevent recurring obstacles;
• Executive Insights : Present strategic performance narratives to C-level stakeholders, moving beyond basic issue resolution;
• Product Stewardship : Influence the global product roadmap by translating complex merchant needs into scalable features;
• Performance Orchestration : Design and oversee KPI frameworks (Approval, Chargeback) to optimize the entire payment ecosystem;

Operational Leadership : Drive integration between Sales, Product, and Engineering to ensure a unified global service strategy.

Qualifications

Must-haves to shine in this role :

• Advanced Analytical Leadership : Outstanding data‑driven mindset focused on architecting solutions, not just identifying problems;
• Complex Ownership : High accountability for managing multifaceted crises and cross-departmental dependencies;
• Strategic Agility : Proven experience driving results in fast-paced, high-growth, and data-intensive environments;
• Executive Presence : Mastery in conducting high-level meetings and influencing senior stakeholders;
• Storytelling & Tooling : Advanced-level Excel and PowerPoint skills to build persuasive, data-backed narratives;
• Bilingual Proficiency : Fluent / Advanced English for seamless global interaction and negotiation;
• Technical Translation : Ability to bridge the gap between complex API / technical infrastructure and business value.

Bonus

Bonus points if you have :

• Technical Autonomy : Proficiency in SQL and BI tools to drive independent deep‑dive analysis;
• Payment Ecosystem Mastery : Solid background in the global payments market and fintech trends;
• Architectural Vision : Deep understanding of payment processing flows and complex technical integrations.

What We Offer

EBANX offers :

• WAVES Program : Annual bonuses based on the company’s performance.
• Meal / Food Allowance : Credit provided on a flexible benefits card.
• EBANX Education : Financial support for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills : Budget dedicated to workshops, courses, and certifications to encourage your continuous development.
• Language Classes : Spanish, English, and Portuguese lessons for your personal and professional development.
• EBANX Health : Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family's well‑being.
• EBANX Family : Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.
• Life Insurance : Fully paid by EBANX.
• Transportation : Parking assistance or transportation vouchers, depending on your needs.
• EBANX Flexible : A special day off on your birthday, semi‑flexible working hours (8 hours / day, Monday to Friday), and year‑end recess between Christmas and New Year's without affecting your vacation days.
• EBANX Play : Well‑being program including access to Wellhub, e‑Sports, and partnerships with SESC.
• Blue Club : Exclusive discounts at bakeries, restaurants, stores, courses, and more.

Interested in building your career at EBANX?

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