Technical Account Manager - Director

FICO; Teletrabalho; BRL 694.000 - 1.091.000; Tempo integral

Resumo da oferta

A leading analytics company is seeking a qualified individual for a technical support role in Brazil focusing on Big Data analytics and AI. The position involves collaborating with various teams to ensure high-quality product delivery and client satisfaction. Applicants should have a bachelor's degree in computer science and experience in SaaS implementations. The company promotes a people-first culture with flexibility for remote work, making a significant impact on client success.

Qualificações

• Bachelor's degree or equivalent experience required.
• Experience in technical SaaS implementations desired.
• Project experience handling data privacy and PII needed.

Responsabilidades

• Provide technical support to manage client concerns.
• Ensure high-quality product delivery with tech teams.
• Collaborate with Cyber Security for client needs.

Conhecimentos

Technical support

Interpersonal skills

Communication (verbal and written)

Project management

Agile methodologies

Formação académica

Bachelor's degree in computer science or related field

Descrição da oferta de emprego

Why consider this job opportunity

• Salary range of $126,000 to $198,000, reflecting candidate knowledge, skills, and experience
• Opportunity to work in a fast-growing field of Big Data analytics and artificial intelligence
• Inclusive culture that values employee contributions and fosters professional development
• Engaging, people-first work environment promoting work/life balance and camaraderie
• Ability to make a significant impact on client success and satisfaction
• Flexibility to work remotely

Job Responsibilities

• Provide technical support, collaborating closely with the Customer Support Manager to manage technical impacts
• Ensure consistent, high-quality product delivery by working closely with Global Technology Services teams
• Manage IT relationships and concerns for clients, coordinating with relevant teams
• Develop technology solution knowledge within client organizations and ensure high service levels
• Collaborate with the Cyber Security team to address security policies and client needs

Qualifications

• Bachelor's degree in computer science or related field, or equivalent experience
• Experience in technical SaaS implementations within a large, complex information systems environment
• Project experience with environments containing cardholder data, data privacy, and personally identifiable information (PII)
• Direct experience with waterfall and agile project management processes and methodologies
• Excellent interpersonal skills with strong verbal and written communication abilities

Preferred Qualifications

• PMP Project Management certification
• Experience across the entire technology stack, including server, database, network, and storage
• Self-directed with the ability to deliver independent work and elevate issues appropriately
• Experience with the end-to-end software development project lifecycle
• Strong ability to engage with senior business and technology leaders